Amazon Prime Video Trust and Safety Expert

hace 1 semana


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

About Us
Amazon Support Services Costa Rica Srl - B20 is a subsidiary of Amazon focused on providing exceptional customer experiences through various services. We aim to empower customers to make informed viewing choices by ensuring that Prime Video provides content they love and trust.

Key Responsibilities
- Manage day-to-day Prime Video Trust & Safety Operations through content review and data labeling activities.
- Influence & execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement.
- Gather, analyze and utilize relevant data to develop ways to improve the overall PV user experience.
- Research and stay up to date on key trends and suspicious patterns across policy areas.
- Participate in content calibrations.
- Review of controversial, sometimes offensive video content in line with PV's community guidelines.
- Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.

Requirements
- Avid fan of movies and tv series
- Comfortable working in an ambiguous and fast-paced environment.
- Experience in content policy, anti-abuse, and reviewing online content.
- Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
- Excellent communication skills, open, collaborative and proven team player.
- Strategic thinker with strong analytical and creative problem-solving skills.


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