Amazon Risk Management Lead
hace 7 días
**Company Overview**
Shopping Experience Protection Operations (SEPO) is a crucial department at Amazon Support Services Costa Rica Srl. Our mission is to build and maintain selling partner trust by preventing various forms of seller abuse and reinforcing customer trust in our stores.
We address risk from Selling Partner accounts across three areas: (A) Preventing bad actors from creating or compromising Selling Partner accounts, (B) Preventing bad listings, reviews and other community content, and (C) Ensuring a perfect order experience, including preventing the sale of inauthentic, expired or used products.
The Perfect Order Experience department works to make Amazon the safest and most trusted place on Earth by protecting customers, brands and selling partners. Through people and technology, we manage risk across hundreds of services and multiple geographies, focus on our customers and scale through innovation.
**Job Description**
As a Senior Investigation Manager, you will be responsible for managing a group of front-line managers and their specialists (~50-80 headcount) who investigate seller transactions on Amazon and take appropriate actions. You will provide leadership and administrative support to your team(s) to achieve and improve operational metrics, minimize impact of bad debt, achieve process improvement and ensure project execution.
You will be responsible for ensuring that the team delivers as per plan, and will actively work with various teams to on board resources for the team. Deliver significant business impacts and contributions to the company through process improvement level improvements by consistently demonstrating timely delivery of projects.
**Key Responsibilities:**
- Manager of manager's role, in charge of managing a group of front-line managers and their specialists (~50-80 headcount) who investigate seller transactions on Amazon and take appropriate actions.
- Provide leadership and administrative support to your team(s) to achieve and improve operational metrics, minimize impact of bad debt, achieve process improvement and ensure project execution.
- Recruit and develop frontline managers and employees to provide growth opportunities for future Amazon leaders.
**Requirements:**
- MBA in relevant field of Operations.
- Exposure to quality tools like Six Sigma, Lean operations.
San Jose, Costa Rica
- Exposure to a manager of manager roles.
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