Risk Management Professional
hace 2 semanas
Job Overview
">The Selling Enforcement for Regulatory and Safety Compliance (SERSC) team within Amazon Support Services Costa Rica Srl is seeking an Associate Escalations Risk Manager to protect customers from unsafe, offensive, and non-compliant products.
">Key Responsibilities
">Develop and implement systemic escalation pathways for seller investigations and disputes.
Identify opportunities to automate or refine investigation processes.
Build reporting mechanisms for case management.
Investigate and resolve escalated requests within set SLAs while meeting quality parameters.
Communicate with core internal and external stakeholders on the status of investigations.
Surface risks, defects, or corrective measures with leaders to drive continuous improvement of the seller account enforcement framework.
Requirements
">A Bachelor's degree and 2+ years of experience in program or risk management are required. A background in regulatory and seller compliance is also necessary.
">Benefits
">San Jose, Costa Rica - Experience engaging with Legal and Operations teams - High Critical Thinking - Problem Solver - History of independent performance - Strong communication skills
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