Head of DigiFlex Operations Team

hace 1 semana


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Company Overview

At Amazon Support Services Costa Rica Srl, we are a group of entertainment enthusiasts passionate about ensuring all our customers around the globe have access to the content they need, when they need it. We work closely with industry professionals, program, and technology teams to ensure world-class coverage of key entertainment content and proactively address content gaps before our customers notice them.

Job Description

We are looking for an analytical and results-oriented manager to help shape the future of DigiFlex Operations. This is an exciting time to join as we scale our coverage of international content while maintaining a high bar for timeliness and quality.

Responsibilities

  • Drive strategy and execution for content coverage, quality, and international expansion.
  • Lead highly operational teams and drive cross-functioning projects.
  • Develop and implement solutions to drive process efficiencies and business goals.
  • Analyze data to inform business decisions and identify areas for improvement.
  • Collaborate with tech teams to resolve internal tool-related issues.
  • Coach and develop the team on content moderation, DL, and management.

Requirements and Qualifications

  • 3+ years of team management experience, preferably large operations teams.
  • Fluent level verbal and written proficiency in English.
  • Experience in analyzing data and best practices to assess performance drivers.
  • Ability to problem-solve using creative thinking and innovation.
  • Excellent communication and negotiation skills with the ability to resolve internal and external team queries in a professional manner.


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