Empleos actuales relacionados con NXC IT Service Manager - San Jose - Boston Consulting Group
-
Nxc IT Service Manager
hace 4 meses
San José, Costa Rica Boston Consulting Group A tiempo completo**WHAT YOU'LL DO**: The role of the IT Manager is to provide guidance, planning and oversight for the local IT service operations within BCG’s Costa Rica Nexus office. The Costa Rica IT Team is comprised of 2 IT Associates and supports a dynamic, growing office with 400+ business services staff. The IT Manager is a critical operational position within the...
-
IT Service Desk Analyst
hace 2 semanas
San Jose, Costa Rica Tech Data Costa Rica A tiempo completoAbout the RoleAs an IT Service Desk Analyst you will be responsible for providing first-level IT support and services to internal teams, external business partners, and customers. Your role will involve effective communication and collaboration with IT and back-office support teams, ensuring that service level agreements (SLAs) for IT problem resolution and...
-
IT Helpdesk Manager
hace 4 meses
San Jose, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Responsible for overseeing Helpdesk Team Leader’s and related staff for the purposes of ensuring that helpdesk support and service...
-
Account/service Delivery Manager
hace 4 meses
San José, Costa Rica DXC Technology A tiempo completoWe are seeking an experienced **Service Delivery Manager** to join our team. As a Service Delivery Manager, you will play a crucial role in ensuring the seamless delivery of our IT services to clients and maintaining exceptional client satisfaction. You will collaborate closely with internal IT teams, manage escalations, oversee data center operations, and...
-
Service Manager
hace 4 meses
San José, Costa Rica Ufinet A tiempo completo**Descripción General** Brindar a los clientes estratégicos un trato personalizado y de calidad, mediante la realización de diversas actividades que fortalecen nuestra atención y el servicio que Ufinet brinda. De esta forma se ayudará a que el cliente crezca a nível comercial y estratégico. El Service Manager también es encargado de fomentar los...
-
IT Service Desk Analyst
hace 3 semanas
San José, Costa Rica TD SYNNEX A tiempo completoAbout the RoleAs an IT Service Desk Analyst you will be responsible for providing first-level IT support and services to internal teams, external business partners, and customers. Your role will involve effective communication and collaboration with IT and back-office support teams, ensuring that service level agreements (SLAs) for IT problem resolution and...
-
IT Service Desk Administrator
hace 4 meses
San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...
-
IT Helpdesk Manager
hace 4 meses
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Responsible for overseeing Helpdesk Team Leader’s and related staff for the purposes of ensuring that helpdesk support and service levels...
-
IT Digital Commerce Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completoAbout the RoleWe are seeking a highly skilled IT Digital Commerce Manager to join our team at Boston Scientific. As a key member of our Digital Commerce program, you will play a critical role in delivering global solutions for our business capabilities and applications using the SAP Commerce Cloud platform.Key ResponsibilitiesLead and develop high-performing...
-
Agente de Service Desk
hace 3 meses
San José, Costa Rica SONDA IT A tiempo completo**AGENTE DE SERVICE DESK** **Vive **la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes,...
-
IT Administrator
hace 4 meses
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. You will work with some of the biggest and best names in technology.We’re in search of a process-oriented IT professional to serve as IT Administrator. This role is responsible for new user accounts...
-
IT Service Delivery Planning
hace 4 meses
San José, Costa Rica Emerson A tiempo completo**PRINCIPAL REQUIREMENTS** - Work with the Service Delivery management team, supporting the processes to identify, communicate, follow-up and measure key financial performance indicators. - Facilitate, plan, and support the following Management Processes: - Service Delivery Team Financial best practises awareness - Team Resource usage, capacity management...
-
Service Delivery Manager
hace 6 días
San Francisco, Heredia, Costa Rica Fujitsu A tiempo completoJob SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Fujitsu. As a key member of our delivery organization, you will be responsible for ensuring the successful delivery of services to our customers.Key ResponsibilitiesDevelop and implement standardized processes for service delivery that are adopted by all Fujitsu...
-
IT Strategy and Operations Senior Manager
hace 6 meses
San José, Costa Rica Boston Consulting Group A tiempo completo**WHAT YOU'LL DO**: BCG's IT strategy is a multi-year transformation effort towards becoming a “best-in-class” IT function. The IT Transformation & tech strategy is responsible for realizing a suite of organization-defining benefits - examples of high-priority initiatives include: - Modernizing our “Next-Gen Tech Stack” to latest cloud platforms &...
-
IT Project Manager
hace 4 meses
San Pedro, Costa Rica CRG Solutions A tiempo completoWe have a client that is seeking an IT Project Manager on a 6-12 month engagement across 7 projects initially, supporting their Business Systems/Applications IT function. Projects will likely entail CPQ, Salesforce integration, New tool implementation, and vendor SaaS engagement. The key responsibilities include, but are not limited to: - Creating and...
-
IT Intern
hace 4 meses
San Antonio, Costa Rica Prysmian Group A tiempo completoTeam Overview and Responsibilities: Reporting to the It Manager, the position holder will Develop, manage, and support service management best practices. Monitoring SLA performance for compliance with organizational needs and requirements for each area. Facilitating communication between the IT department and its customers. Main responsibilities - Act as...
-
IT Support Technician
hace 3 meses
San José, Costa Rica MedBill A tiempo completoResponsible to the IT Services Manager, this contracting position will provide second-level technical support of technology with Medbill and her MSP client organizations. **Main Job Tasks and Responsibilities** - Shared responsibility for front-line helpdesk support. - Handle support escalations. - Assistance with remote computer deployments. - Perform...
-
IT Audit Manager
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionExperian is seeking a highly skilled IT Audit Manager to join our dynamic internal audit team. As a key member of our team, you will be responsible for designing and leading end-to-end IT audits to ensure that controls are adequate and functioning effectively.Key Responsibilities:Design and lead all aspects of IT audits, including developing...
-
IT Service Delivery Function Lead, Manufacturing
hace 4 meses
San Antonio, Costa Rica Stryker Corporation A tiempo completo**Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Dedicated...
-
IT Intern
hace 4 meses
San Antonio, Costa Rica Prysmian Group A tiempo completoTeam Overview and Responsibilities Reporting to the IT Manager, the position holder will develop, manage, and support service management best practices. Monitoring SLA performance for compliance with organizational needs and requirements for each area. Facilitating communication between the IT department and customers. Main responsibilities: - Act as...
NXC IT Service Manager
hace 4 meses
WHAT YOU'LL DO
The role of the IT Manager is to provide guidance, planning and oversight for the local IT service operations within BCG’s Costa Rica Nexus office. The Costa Rica IT Team is comprised of 2 IT Associates and supports a dynamic, growing office with 400+ business services staff.
The IT Manager is a critical operational position within the IT function that manages senior business relationships, provides proactive solutions, and delivers high quality support for our rapidly changing business needs. Areas of responsibility include; IT project management, team development, vendor management and budget management. The IT Manager performs or oversees the installation, upgrade and maintenance of all IT equipment in our office including laptops, meeting room AV equipment, printers, etc.
Reporting directly to Nexus IT Senior Manager, the IT Manager must be able to perform successfully in a fast-paced, high-performing, service-oriented environment and to apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture.
YOU'RE GOOD AT
* Demonstrating strong leadership by creating an energizing and motivating environment for the team to excel in all areas
* Providing high level of customer service for office based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones both in and outside of the office
* Communicating effectively with leadership, business service teams, external vendors, and technical staff
* Supervising and coaching direct reports to ensure performance and professional growth
* Providing a high level of customer service supporting IT related services including laptops, workspaces and mobile phones with staff in office and while travelling
* Preparing and deploying laptops for staff, including configuration and imaging of laptops supporting a variety of operating systems (Windows, MAC, etc.) and applications
* Coordinate the repair and maintenance of office printers and other IT equipment with outside vendors or landlord
* Proactively planning projects and prioritizing daily operations to avoid conflicts and manage constraints
* Understanding key KPIs and functional goals and partnering with team and local leadership to achieve them successfully
* Acting as a technical expert to constantly evaluate existing systems and recommend technology for replacements or upgrades
* Ensure all IT issues and requests are tracked meticulously and resolved with a high level of customer satisfaction
* Maintaining and troubleshoot video conference and telecommunications systems supporting business critical meetings and providing training as necessary
* Displaying composure, tact, patience, and the ability to handle stressful situations
* Proactively documenting training for office staff and updating instructions/ procedures/ knowledge articles as required
YOU BRING (EXPERIENCE & QUALIFICATIONS)
* Bachelor’s degree in technology or equivalent experience
* Minimum of 5 years of experience in IT Service or a related field
* Minimum 2 years team management experience in an IT related role
* ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL process
* Demonstrated ability to successfully lead IT projects and deliver results
* Operational budgeting experience
* Experience in sourcing, establishing, and managing suppliers and vendors
* Ability to troubleshoot Windows 10, MAC OS, Phone, Office suite, Software, VPN/Network issues
* Fluent in English and Spanish
YOU'LL WORK WITH
You will work with a variety of local operational teams comprised of Office Services, Finance and Human Resources and interact with staff all staff cohorts across the Southeast region and the WW IT function.
ADDITIONAL INFORMATION
*This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.*
