IT Strategy and Operations Senior Manager

hace 3 semanas

San José, Costa Rica Boston Consulting Group A tiempo completo

**WHAT YOU'LL DO**:
BCG's IT strategy is a multi-year transformation effort towards becoming a “best-in-class” IT function. The

IT Transformation & tech strategy is responsible for realizing a suite of organization-defining benefits
- examples of high-priority initiatives include:

- Modernizing our “Next-Gen Tech Stack” to latest cloud platforms & technology
- Advancing the maturity of our Digital Operating Model
- Transforming functions with new GenAI capabilities
- Developing and executing our Digital Talent Strategy
- Improving our Information Security posture
- Promoting a culture of innovation
- Enabling automation and higher-quality IT Service

The IT Strategy & Transformation team, that you'll be a member of, is responsible for ensuring the delivery

of the benefits of our Technology strategy & transformation, providing transparency for senior leadership

and supporting the organization of resources and decisions across initiatives to ensure effective

coordination and prioritization of critical tasks.

The IT Strategy & Operations Senior Manager role is responsible for driving transparency to the outcomes

and top metrics to deliver against our ambitions. This transparency will help define our target operating

metrics and our target ambitions, leading us to prioritize, resolve risks & dependencies, track and

communicate progress and ensure realization of the benefits of our strategy. In the IT Strategy & Operations

Senior Manager role you will work as part of a cross-functional team and:

- Define business outcome metrics and Performance Management operating model domain metrics and make them transparent.
- Develop and maintain roadmap of customer-prioritized operating model metrics, improvements to surveys, and dashboard upgrades. Develop quad-based delivery plan based on prioritized backlogs.
- Establish, socialize, and update transformation metrics and dashboards at the appropriate level, providing transparency of execution progress and value realization
- Deliver Digital Products and IT-wide surveys, including set up in survey tools, analysis, and publishing of summary results
- Support selected initiatives in execution, to direct the effort and ensure delivery of their roadmaps and value, and ensure their execution through monitoring initiatives/processes and aligning with our leadership team

**YOU'RE GOOD AT**:

- Quantitative & qualitative analysis to define the organization’s current & future state
- Using data prep and visualization tools such Alteryx, Tableau Prep, and Tableau
- Working as a team, building consensus, and influencing IT leaders and other stakeholders to effectively enact change
- Understand the needs of a digital function and help gather data, complete analysis and drive insight
- Learning new things while managing day-to-day activities and senior-level meetings in a highly dynamic environment, across concurrent workstreams and competing priorities
- Facilitating alignment across multiple areas of expertise - such as IT Executive Communications, IT Operations, IT Architecture and Cyber Security
- by:

- Absorbing and synthesizing input from different stakeholders
- Translating senior input into tangible action items
- “Connecting the dots” and clearly communicating how operational activities and transformations measurably impact overall product and business outcomes

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:

- Proven project execution, data analysis, and data management skills - ideally in a global professional services firm
- Demonstrated expertise using data prep and visualization tools such Alteryx, Tableau Prep, and Tableau
- Experience in influencing and presenting to senior business and IT stakeholders
- Highly organized and proactive approach to managing work in a dynamic environment
- Excellent written and verbal communication
- Bachelor’s degree or similar education

**YOU'LL WORK WITH**:
You will work with BCG’s IT Leadership, the Digital Operating Model & Performance Management Lead, the

Office of the IT Strategy & Transformation, and other partners to drive the IT Transformation forward,

supporting and enabling a partnership with the IT Leadership Team to prioritize, resolve risks &
dependencies, track progress, and ensure realization of the benefits of our strategy.

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