Operations Product Manager

hace 2 semanas


Ubicación San José San José, Costa Rica City Co Communications A tiempo completo

Requisitos:

- Degree in Computer Science, Engineering or a related field
- Background in software engineering as well as prior experience in product management would be advantageous
- A project management certification (eg. PMP, Agile) would be advantageous
- Fluent in English - Fluent written and spoken

Specialist. Strong problem solving and prioritization skills. Experience performing root cause analysis
- Excellent interpersonal and communication skills. Strong oral and written communication skills
- Experience developing and reviewing project documentation
- Work effectively with cross functional teams
- Strong experience on high availability, disaster recovery, business continuity.
- Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness.
- Experience with Contact Center and Operations practices
- Experience with monitoring tool
Actividades a realizar:

- Represent CS Operations departments by understanding their needs and product requirements.
- Developing the product strategy and roadmap.
- Translate product's strategy into detailed requirements.
- For new features, upgrades and enhancements, work with stakeholders to ensure all company requirements are met including commercial,

legal, information security, IT infrastructure, etc.
- Manage and coordinate projects to ensure they are completed on time and on budget.
- Foster collaboration with third-party vendors, developers, IT, and PMO to explore, prioritize, and launch solutions.
- Communicate product and project status to stakeholders and key project participants.
- Coordinate user acceptance testing (UAT) for new features.
- Manage all aspects of user administration including new user setup/deactivation, roles, profiles, permission sets, and public groups.
- Maintain current knowledge of relevant technologies.
- Coordinate training and ensure appropriate training materials are available.
- Coordinate maintenance and upgrades to ensure system performance and minimize disruption.
- Monitor and report on system performance, maintenance and KPIs, as well as third-party vendor SLAs.

CONDICIONES DEL EMPLEO

Jornada laboral:Tiempo Completo

Tipo de empleo:Trabajo Fijo

Salario:A convenir

Cantidad de vacantes:1

REQUERIMIENTOS

Experiência Mínima:2 años

Idiomas:Inglés Avanzado

Estudios Mínimos:Bachiller Universitario

Sexo:Indistinto



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