IT Strategy and Operations Senior Manager

hace 1 mes

San Jose, Costa Rica Boston Consulting Group A tiempo completo
WHAT YOU'LL DO
BCG's IT strategy is a multi-year transformation effort towards becoming a âbest-in-classâ IT function. The
IT Transformation & tech strategy is responsible for realizing a suite of organization-defining benefits --
examples of high-priority initiatives include:
  • Modernizing our âNext-Gen Tech Stackâ to latest cloud platforms & technology
  • Advancing the maturity of our Digital Operating Model
  • Transforming functions with new GenAI capabilities
  • Developing and executing our Digital Talent Strategy
  • Improving our Information Security posture
  • Promoting a culture of innovation
  • Enabling automation and higher-quality IT Service
The IT Strategy & Transformation team, that you'll be a member of, is responsible for ensuring the delivery
of the benefits of our Technology strategy & transformation, providing transparency for senior leadership
and supporting the organization of resources and decisions across initiatives to ensure effective
coordination and prioritization of critical tasks.

The IT Strategy & Operations Senior Manager role is responsible for driving transparency to the outcomes
and top metrics to deliver against our ambitions. This transparency will help define our target operating
metrics and our target ambitions, leading us to prioritize, resolve risks & dependencies, track and
communicate progress and ensure realization of the benefits of our strategy. In the IT Strategy & Operations
Senior Manager role you will work as part of a cross-functional team and:
  • Define business outcome metrics and Performance Management operating model domain metrics and make them transparent.
  • Develop and maintain roadmap of customer-prioritized operating model metrics, improvements to surveys, and dashboard upgrades. Develop quad-based delivery plan based on prioritized backlogs.
  • Establish, socialize, and update transformation metrics and dashboards at the appropriate level, providing transparency of execution progress and value realization
  • Deliver Digital Products and IT-wide surveys, including set up in survey tools, analysis, and publishing of summary results
  • Support selected initiatives in execution, to direct the effort and ensure delivery of their roadmaps and value, and ensure their execution through monitoring initiatives/processes and aligning with our leadership team

YOU'RE GOOD AT
  • Quantitative & qualitative analysis to define the organizationâs current & future state
  • Using data prep and visualization tools such Alteryx, Tableau Prep, and Tableau
  • Working as a team, building consensus, and influencing IT leaders and other stakeholders to effectively enact change
  • Understand the needs of a digital function and help gather data, complete analysis and drive insight
  • Learning new things while managing day-to-day activities and senior-level meetings in a highly dynamic environment, across concurrent workstreams and competing priorities
  • Facilitating alignment across multiple areas of expertise - such as IT Executive Communications, IT Operations, IT Architecture and Cyber Security- by:
    • Absorbing and synthesizing input from different stakeholders
    • Translating senior input into tangible action items
    • âConnecting the dotsâ and clearly communicating how operational activities and transformations measurably impact overall product and business outcomes

YOU BRING (EXPERIENCE & QUALIFICATIONS)
  • Proven project execution, data analysis, and data management skills - ideally in a global professional services firm
  • Demonstrated expertise using data prep and visualization tools such Alteryx, Tableau Prep, and Tableau
  • Experience in influencing and presenting to senior business and IT stakeholders
  • Highly organized and proactive approach to managing work in a dynamic environment
  • Excellent written and verbal communication
  • Bachelorâs degree or similar education

YOU'LL WORK WITH
You will work with BCGâs IT Leadership, the Digital Operating Model & Performance Management Lead, the
Office of the IT Strategy & Transformation, and other partners to drive the IT Transformation forward,
supporting and enabling a partnership with the IT Leadership Team to prioritize, resolve risks &
dependencies, track progress, and ensure realization of the benefits of our strategy.

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