NXC IT Service Manager
hace 2 semanas
- As the IT Manager, your main focus will be providing guidance and oversight for the local IT service operations at BCG's Costa Rica Nexus office.
- You will lead a team of 2 IT Associates to support the 400+ business services staff in a dynamic and rapidly growing office.
- Responsibilities include IT project management, team development, vendor management, and budget management.
- You will be in charge of installing, upgrading, and maintaining all IT equipment such as laptops, AV equipment, and printers in the office.
- Reporting directly to the Nexus IT Senior Manager, you must thrive in a fast-paced, service-oriented environment and uphold BCG's values and culture.
YOU'RE GOOD AT- - Creating a motivating environment for your team to excel
- - Delivering top-notch customer service to office staff, whether in the office or remotely
- - Effectively communicating with leadership, business teams, vendors, and technical staff
- - Supervising and coaching team members for their professional growth
- - Providing technical support for various IT services including laptops, workspaces, and mobile phones
- - Coordinating equipment repair and maintenance with external vendors
- - Proactively planning projects and daily operations to ensure smooth functioning
- - Understanding key goals and working with the team to achieve them successfully
- - Evaluating existing systems and recommending technology upgrades
- - Resolving IT issues promptly to ensure high customer satisfaction
- - Troubleshooting and maintaining video conference and telecommunications systems for critical meetings
- - Documenting training materials for staff and updating procedures as needed
- - Bachelor's degree in technology or equivalent experience
- - Minimum of 5 years of experience in IT Service or related field
- - Over 2 years of team management experience in IT
- - ITIL Foundation certified or familiar with ITIL processes
- - Proven track record of leading IT projects successfully
- - Experience in operational budgeting and vendor management
- - Proficiency in troubleshooting various systems and software
- - Fluent in English and Spanish
- Collaborate with local operational teams such as Office Services, Finance, and Human Resources, interacting with staff across the region and IT function.
ADDITIONAL INFORMATIONThis position entails a required 5-day office presence weekly, aiming to foster learning, collaboration, and networking opportunities with colleagues.
-
IT Strategy and Operations Senior Manager
hace 4 semanas
San José, San José, Costa Rica Boston Consulting Group A tiempo completoWHAT YOU'LL DOBCG's IT strategy is a multi-year transformation effort towards becoming a "best-in-class" IT function. The IT Transformation & tech strategy is responsible for realizing a suite of organization-defining benefits --examples of high-priority initiatives include:Modernizing our "Next-Gen Tech Stack" to latest cloud platforms & technologyAdvancing...
-
IT Application Manager
hace 1 mes
San José, San José, Costa Rica Procter & Gamble A tiempo completoJob LocationSan JoséJob DescriptionThe Application Manager is responsible for defining, crafting, and owning the execution of key strategies and solutions which involve:Roles & Responsibilities:Operational governance of SAP solutions to ensure they deliver maximum valueMeet controls, policies, and any compliance requirementsParticipate as IT Lead on global...
-
IT Application Manager
hace 1 mes
San José, San José, Costa Rica PGBPGNGLOBAL A tiempo completoJob LocationSan JoséJob DescriptionResponsibilities of the role:You will own gathering, analysis, validation, and management of solution requirements. You will lead solution development, quality assurance, application management activities and release management for your application to meet business, user and stakeholder, and solution requirements and...
-
Customer Service Rep
hace 4 semanas
San José, San José, Costa Rica Tech Data Costa Rica A tiempo completoProvides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers...
-
Global Events Analytics Manager
hace 3 semanas
San José, San José, Costa Rica Boston Consulting Group A tiempo completoWHAT YOU'LL DOAs a key member of the Global External Relations & Events team, the Global Marketing Events Analytics Manager will participate in generating insight on BCG's events portfolio through optimised data quality. You will work with the Global External & Events Analytics Director and collaborate closely with a wide group of peers and senior...
-
Sr. Program Manager, SBAT
hace 3 semanas
San José, San José, Costa Rica Amazon A tiempo completoThe Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...
-
Inside Account Manager
hace 1 mes
San José, San José, Costa Rica Tech Data Costa Rica A tiempo completoOverview: Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client specific solutions. Incumbent is seasoned and has the experience to handle complex customer issues with minimal supervision. Leverages TD...
-
Net Core Developer
hace 3 semanas
San José, San José, Costa Rica DXC Technology A tiempo completoJob Description:At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing...
-
Manager, Sales CR
hace 3 semanas
San José, San José, Costa Rica Tech Data Costa Rica A tiempo completoManages attainment of sales goals by region. Develops long-term sales strategies. Oversees the development of current supervisors and sales representatives. Participates in strategic division initiatives. Ensures consistent employee management practices across the inside sales department. Fosters cross-departmental teamwork and communication. Provides...
-
Inside Account Manager
hace 4 días
San José, San José, Costa Rica Tech Data Costa Rica A tiempo completoPosition Responsibilities:Owns daily contact with identified accounts and drives revenues/margins for organizational profitabilityHandles complex customer issues with minimal supervisionLeverages TD executives for supportKey Duties & Responsibilities:Proactively manages accounts by evaluating product mix and profitabilityMakes adjustments to meet TD...
-
Cook I
hace 4 días
San José, San José, Costa Rica Marriott International A tiempo completoJob Number Job Category Food and Beverage & CulinaryLocation Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPrepare special meals or substitute items. Regulate temperature of ovens, broilers,...
-
Dishwasher/Utility
hace 4 días
San José, San José, Costa Rica Marriott International A tiempo completoJob Number Job Category Food and Beverage & CulinaryLocation Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOperate and maintain cleaning equipment and tools, including the dish washing...
-
Administrative Assistant
hace 1 mes
San José, San José, Costa Rica Boston Consulting Group A tiempo completoWHAT YOU'LL DOWe are looking for a driven Administrative Assistant who can work with limited direction to provide administrative support and act as a thought partner to Principals in their work with clients and internal functions. Although you will need to be a master of tasks, we need thinkers and expect you to go beyond transactional support. The role and...
-
Guest Experience Expert
hace 1 mes
San José, San José, Costa Rica Marriott International A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out....
-
Dynamics CE Senior Developer
hace 4 días
San José, San José, Costa Rica Hitachi Careers A tiempo completoCompany DescriptionHitachi Solutions is a global solutions integrator passionate about designing, developing, and delivering cutting edge cloud solutions to help our clients innovative across their entire business. Our firm develops the business services and technology powering some of the products you use every day - and is closely aligned with Microsoft...
-
Security Associate
hace 2 semanas
San José, San José, Costa Rica UNHCR - UN High Commissioner for Refugees A tiempo completoGrade: GS6Staff Member / Affiliate Type: General ServiceReason: Temporary AssignmentHardship Level: A (least hardship)Family Type: FamilyResidential location (if applicable): Not specifiedTarget Start Date: 2024-05-07Target End Date: 2024-12-31Job Posting End Date: May 26, 2024Standard Job Description:Field Security AssociateThe Field Security Associate...
-
Systems Engineer
hace 1 mes
San José, San José, Costa Rica Tech Data Costa Rica A tiempo completoThe Systems Engineer stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions. Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the sales of a...
-
Data Architect, Data
hace 2 días
San José, San José, Costa Rica Procter & Gamble A tiempo completoJob LocationSan JoséJob DescriptionWe are looking for a Solution Architect to join our Data & Analytics (D&A) team in our Technology Hub in Costa Rica. In this role, you will be responsible for defining and driving architecture for a set of systems and solutions within this domain. You will leverage your knowledge of software engineering and...
-
P&OC Coordinator
hace 2 semanas
San José, San José, Costa Rica WVI - World Vision International A tiempo completoWith over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's...
-
Dynamics CE Consultant
hace 4 días
San José, San José, Costa Rica Hitachi Careers A tiempo completoCompany DescriptionHitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a...