It Agent Lao Service Desk

hace 12 horas


Alajuela, Costa Rica Kimberly-Clark A tiempo completo

Help Desk Analyst Skills and Qualifications
Organizational skills - keeping files on ongoing issues and notes about specific customer repairs are important in helping help desk analysts identify and correct problems and work seamlessly with other members of the help desk team
- Customer service - help desk analysts must show patience, understanding, and empathy with customers at all times to make sure customers are taken care of in a timely and respectable manner
- Troubleshooting - help desk analysts need to be familiar with all the steps in the troubleshooting process for all kinds of errors and computer issues to quickly and effectively resolve customer problems
- Multitasking - it is not uncommon for help desk analysts to work on two or even three issues on any given call; multitasking is an essential attribute for this profession
- English 85%
- Portuguese as a plus.
**Requisitos**
- Titulado en carreras tercearias, profesional recien egresado o estudiante avanzado en carreras de Ing Sistemas, Ing Informática, Ing en Redes, (puede ser también graduado de algún técnico en Soporte)
- Tener al menos 1 año de experiência previa en roles similares.
(se tendran encuenta practicas profesionales)
- Manejo de Portugués avanzado (se atiende Brasil).
Mandatorio
- Manejo de inglés avanzado (deseable)
- Conocimiento de Windows, manejo de paquete office.
**Funciones**
- Proveer solución al cliente interno.
- Identificar áreas de oportunidad, innovación y mejora continua.
- Responsable del proceso del "end to end" para la solución del usuario.
- Atender ya sea por teléfono, correo electrónico o chats los problemas y necesidades de un cliente interno.
- Soporte en aplicaciones corporativas de KC tanto móviles como de escritorio



  • Alajuela, Costa Rica Dhl A tiempo completo

    **Bilingual Service Desk Analyst (GERMAN)**At DHL, people mean the world to us.That's why our goal has always been to attract and retain the best talent across the globe.We provide challenge and opportunity for personal and professional development.We recognize the difference you bring to our business and together we share the pride of building one of the...


  • Alajuela, Costa Rica Dhl A tiempo completo

    **Bilingual Service Desk Analyst (GERMAN)**At DHL, people mean the world to us.That's why our goal has always been to attract and retain the best talent across the globe.We provide challenge and opportunity for personal and professional development.We recognize the difference you bring to our business and together we share the pride of building one of the...


  • Alajuela, Costa Rica Emerson A tiempo completo

    Specific Responsibilities- Planning & Administration _- Provide information and assist IT Service Delivery Supervisor when requested- Follow and enforce Emerson policies regarding IT management, security, standards and procedures- Assists users with business proposal generation, regarding our standards and policies- IT Infrastructure & Support: _- Always...


  • Alajuela, Costa Rica 3M A tiempo completo

    **Job Description**:Job SummaryThe Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes.This position requires technical and functional knowledge of various programs and IT infrastructure, as well...

  • Service Desk Analyst

    hace 18 horas


    Alajuela, Costa Rica Dhl A tiempo completo

    **Service Desk Analyst (French)****Your work**:- To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service Levels.- Responds to requests for assistance by providing information to enable...


  • Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    Digital Product Owner-Manager LAO**Your Job**You're raising the stakes for your career to do more.Learn more.Impact more.Here, your innovation, ideas, and technical curiosity will help us deliver better care for billions of people worldwide.You'll put your professional expertise, talent, and drive to work by building and managing the technology behind our...

  • Customer Service Agent

    hace 12 horas


    Alajuela, Costa Rica Css Corp Colombia A tiempo completo

    Hello there!!We are looking for a Bilingual Customer Service agent, fluent in English, to work to resolve customers' issues.This is a full-time position, 5 days weekly and 9 hours daily.that goes from Monday to Friday.We require a high school diploma as a Minimum, English B2+ (80%), Customer Experience, and availability to work on-site if needed.Tipo de...


  • Alajuela, Costa Rica 3M A tiempo completo

    **Job Description**:Job SummaryThe Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes.This position requires technical and functional knowledge of various programs and IT infrastructure, as well...

  • It Help Desk Technician

    hace 12 horas


    Alajuela, Costa Rica Modsquad.Com A tiempo completo

    Do you love working with technology?Are you the "go to" person when your family or friends have their technology related issues?Are you looking for a fun and dynamic work environment, where you can use your technical abilities and constantly challenge yourself?If you answered **YES** to those questions, then ModSquad's IT Helpdesk is looking for you!As a...


  • Alajuela, Costa Rica H.B. Fuller A tiempo completo

    H.B.Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world.While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...


  • Alajuela, Alajuela, Costa Rica It France A tiempo completo

    Resumen del Puesto: Descripción de la PosiciónEn It France, estamos buscando un Especialista en Soporte Técnico Avanzado para proporcionar asistencia técnica de alta calidad a nuestros clientes. Si eres una persona detallada y con habilidades analíticas, con experiencia en sistemas operativos Windows y gestión de Active Directory, te gustaría...


  • Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo

    Job Summary:We are seeking a skilled Front Desk Operations Supervisor to join our team at Marriott International, Inc. This role is responsible for overseeing the front desk operations, ensuring seamless guest experiences, and driving team performance.About Us:Marriott International, Inc. is a global hospitality leader with a rich history of delivering...


  • Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    Kimberly-Clark: Driving Innovation and GrowthAt Kimberly-Clark, we are committed to delivering exceptional results and driving innovation in the industry. As a seasoned IT professional, you will play a critical role in shaping our strategy and contributing to the success of our business.Job Summary:We are seeking an experienced IT Latam B2B Business Partner...

  • Ingeniero De Soporte Ii

    hace 12 horas


    Alajuela, Costa Rica It France A tiempo completo

    Resumen del Puesto:**Responsabilidades Clave**:- Proporcionar soporte técnico de nível 2 a usuarios internos y externos, abordando problemas y solicitudes relacionados con sistemas operativos Windows.- Administrar cuentas de usuarios y políticas de seguridad en Active Directory.- Realizar copias de seguridad y restauración de datos críticos,...


  • Alajuela, Alajuela, Costa Rica Emerson A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Emerson. The successful candidate will be responsible for ensuring the optimal support of end-users within agreed service levels, maintaining and updating relevant IT documentation, and supporting and maintaining the IT Infrastructure security standards in...


  • Alajuela, Costa Rica H.B. Fuller A tiempo completo

    H.B.Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world.While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...


  • Alajuela, Alajuela, Costa Rica America Service A tiempo completo

    Resumen De La Vacante">En America Service, buscamos un gerente de atención al cliente y telemarketing con excelencia en liderazgo y ventas. El objetivo es proporcionar una experiencia del cliente inigualable y aumentar las ventas de forma significativa.">Sobre Nuestra Oferta">Nuestro equipo está comprometido con la satisfacción del cliente y busca a...


  • Alajuela, Costa Rica Solutekpty Tech A tiempo completo

    Job Description:- Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.- Basic knowledge of enterprise LAN and WAN setups and...

  • Service Controller

    hace 11 horas


    Alajuela, Costa Rica Netser Group A tiempo completo

    Empresa dedicada a la entrega de servicios de tecnología para Latinoamérica y el Caribe, se encuentra en la búsqueda de profesional con experiência en atención a clientes, recepción de casos/tickets de servicios para Verificación de calidad y níveles de servicio.**Funciones**:- Persigue la Calidad del Servicio, de una manera eficiente bajo las...


  • Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    **About Us**Huggies®.Kleenex®.Cottonelle®.Scott®.Kotex®.Poise®.Depend®.K-C Professional®.You already know our legendary brands—and so does the rest of the world.In fact, 25% of people in the world use Kimberly-Clark products every day, and it takes the absolute best people to make that happen.We're founded on 150 years of market leadership, and...