Service Desk Support Analyst
hace 22 horas
**Job Description**:
Job Summary
The Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes.
This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the ability to work within cross-functional teams from different businesses and various countries in a complex organization with differences in language, culture and time zones.
Some degree of judgment required in resolving non-standard problems may be needed.
**Responsibilities**:
- Answering incoming calls / chats/ web tickets and providing technical assistance following established procedures and guidelines in Portuguese, English and Spanish.
- Routing more advanced problems outside of established guidelines or scope to the appropriate support group.
- Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database.
- Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions.
- Flexibility to adapt to schedules within same shift or to a different shift in case required.
Basic Qualifications
- Should possess or currently studying Bachelor's degree in Information Technology and/or Information Systems or other IT related discipline.
- Functional knowledge Microsoft Office and Office 365 suite, including SharePoint, One Note and Visio.
- At least 90% proficient on Portuguese (Written and oral).
- At least 90% proficient on English (Written and oral).
- Demonstrated tolerance of ambiguity, self-motivation and flexibility to adapt to a changing environment.
- Excellent listening and communication skills, customer service and interpersonal skills.
- Fast learning and well developed analytical thinking and problem-solving skills.
- At least 2 years of experience working on a technical support environment
- At least 1 year of experience in working on a call center environment.
Preferred Qualifications
- Experience working with Avaya Call Center Solution
- Technical and /or functional knowledge of Lotus Notes.
- Advanced technical knowledge in Office 365, One Drive, Active Directory.
- In-depth knowledge on Apple /iOS devices.
- Intermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN.
- Excellent interpersonal, written and team collaboration skills
- Knowledge and /or certification on a Service Management framework such as ITIL.
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially.
To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M
3M es un empleador que ofrece las mismas oportunidades.
3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.
You have flexibility in where and when work gets done.
It all depends on where and when you can do your best work.
3M Global Terms of Use and Privacy Statement
-
Bilingual Service Desk Analyst
hace 22 horas
Alajuela, Costa Rica Dhl A tiempo completo**Bilingual Service Desk Analyst (GERMAN)**At DHL, people mean the world to us.That's why our goal has always been to attract and retain the best talent across the globe.We provide challenge and opportunity for personal and professional development.We recognize the difference you bring to our business and together we share the pride of building one of the...
-
Bilingual Service Desk Analyst
hace 23 horas
Alajuela, Costa Rica Dhl A tiempo completo**Bilingual Service Desk Analyst (GERMAN)**At DHL, people mean the world to us.That's why our goal has always been to attract and retain the best talent across the globe.We provide challenge and opportunity for personal and professional development.We recognize the difference you bring to our business and together we share the pride of building one of the...
-
Service Desk Support Analyst
hace 23 horas
Alajuela, Costa Rica 3M A tiempo completo**Job Description**:Job SummaryThe Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes.This position requires technical and functional knowledge of various programs and IT infrastructure, as well...
-
Service Desk Analyst
hace 1 día
Alajuela, Costa Rica Dhl A tiempo completo**Service Desk Analyst (French)****Your work**:- To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service Levels.- Responds to requests for assistance by providing information to enable...
-
It Agent Lao Service Desk
hace 22 horas
Alajuela, Costa Rica Kimberly-Clark A tiempo completoHelp Desk Analyst Skills and QualificationsOrganizational skills - keeping files on ongoing issues and notes about specific customer repairs are important in helping help desk analysts identify and correct problems and work seamlessly with other members of the help desk team- Customer service - help desk analysts must show patience, understanding, and...
-
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Company Overview**At 3M, we recognize the importance of delivering exceptional customer service and technical support to our employees, contractors, and vendors.We are committed to fostering a culture that values teamwork, flexibility, and innovation, enabling our employees to thrive in a complex organization with diverse language, cultural, and time zone...
-
It Service Delivery Analyst
hace 22 horas
Alajuela, Costa Rica Emerson A tiempo completoSpecific Responsibilities- Planning & Administration _- Provide information and assist IT Service Delivery Supervisor when requested- Follow and enforce Emerson policies regarding IT management, security, standards and procedures- Assists users with business proposal generation, regarding our standards and policies- IT Infrastructure & Support: _- Always...
-
Front Desk Operations Supervisor
hace 6 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoJob Summary:We are seeking a skilled Front Desk Operations Supervisor to join our team at Marriott International, Inc. This role is responsible for overseeing the front desk operations, ensuring seamless guest experiences, and driving team performance.About Us:Marriott International, Inc. is a global hospitality leader with a rich history of delivering...
-
Global Customer Service Analyst
hace 22 horas
Alajuela, Costa Rica 3M A tiempo completo**Description**: 3M is seeking passionate and driven Customer Account Analyst(s) for the Global Channel Services Team located in Costa Rica.Be part of what's next!**Job Summary**:The person hired for the position of Customer Account Analyst will be responsible for the Customer service activities in support of international customers.Primary Responsibilities...
-
Analista Mesa Ayuda Ti Bilingüe
hace 22 horas
Alajuela, Costa Rica Solutekpty Tech A tiempo completoJob Description:- Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.- Basic knowledge of enterprise LAN and WAN setups and...
-
Service Controller
hace 22 horas
Alajuela, Costa Rica Netser Group A tiempo completoEmpresa dedicada a la entrega de servicios de tecnología para Latinoamérica y el Caribe, se encuentra en la búsqueda de profesional con experiência en atención a clientes, recepción de casos/tickets de servicios para Verificación de calidad y níveles de servicio.**Funciones**:- Persigue la Calidad del Servicio, de una manera eficiente bajo las...
-
IT Infrastructure Support Specialist
hace 3 días
Alajuela, Alajuela, Costa Rica Emerson A tiempo completoJob SummaryWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Emerson. The successful candidate will be responsible for ensuring the optimal support of end-users within agreed service levels, maintaining and updating relevant IT documentation, and supporting and maintaining the IT Infrastructure security standards in...
-
Financial Data Analyst Professional
hace 3 días
Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completoAt United Parcel Service, we're committed to providing a workplace free of discrimination, harassment, and retaliation.We're seeking a talented Financial Data Analyst to join our team in this exciting role. As a key member of our organization, you'll play a crucial part in shaping our financial strategies and ensuring the success of our business.**Estimated...
-
Global Customer Service Analyst
hace 22 horas
Alajuela, Costa Rica 3M A tiempo completo**Job Description**:Job summary:The person hired for the position of Global Customer Service Analyst will focus on delivering high quality service and results within our Customer Service Organization by providing white glove service for our customers through timely and accurate order management processing, education and problem solving.This person will need...
-
HR Service Center Specialist
hace 5 días
Alajuela, Alajuela, Costa Rica Pae Costa Rica A tiempo completoAbout Pae Costa RicaWe are a dynamic organization committed to delivering exceptional employee services. Our team is dedicated to providing timely and effective support to our clients.Job DescriptionAs an HR Jr. Analyst, you will play a key role in ensuring the smooth operation of our HR service center. Your primary responsibilities will...
-
Channel Support Analyst Us, Latam
hace 22 horas
Alajuela, Costa Rica Emerson A tiempo completoThe Channel Support Analyst builds and maintains relationship with Channel partners while providing complex product solutions and services.Channel Operations drives efficiencies, productivity, and overall support to key channel programs that helps to drive growth with our Premier Channel Network.**Duties and Responsibilities**- Initiate, build and maintain...
-
Global Channel Service Professional
hace 7 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout the RoleAt 3M, we're driven to apply our collective imagination and innovation to create solutions that touch lives and change the world.Job OverviewThis position is responsible for delivering exceptional customer service and support to our global customers. As a Global Channel Service Analyst, you will play a key role in ensuring seamless...
-
Financial/Accounting Site Support Analyst
hace 23 horas
Alajuela, Costa Rica Amentum A tiempo completo**Financial/Accounting Site Support Analyst**:- R0094797- Belen, Costa Rica- Full time- Add to favorites Favorited View favorites**Amentum** is seeking a **Financial/Accounting Site Support Analyst** to join our Operations & Maintenance team in Heredia, Costa Rica.This is an onsite position with occasionally remote ability (after the first 180 days).The...
-
Crm Analyst
hace 22 horas
Alajuela, Costa Rica 3M A tiempo completo**Job Description**:Goal of the position:CRM Analyst (Customer Relationship Management) allow Businesses and CO-Customer Operations CRM tool users to manage business relationships, the data, and information associated with them.CRM Analyst is the first point of contact for Business and CO users.Service delivery provided by CRM Analyst contains processes...
-
Business Sr Applications Analyst/ Information
hace 22 horas
Alajuela, Costa Rica Juntoscr A tiempo completo**Overview**:You will examine our current system and determine if updates are necessary.You will then work with our IT department to design and test new software solutions.Once the new programs are in place, you will develop training programs for our staff to ensure a smooth transition.You will also oversee daily maintenance and troubleshooting tasks, which...