Help Desk Engineer
hace 2 semanas
About Us
Doris Peters & Associates is a dynamic and customer-focused organization seeking a skilled and motivated Help Desk Technician to join our team. As a key member of our IT team, you will provide technical support to end-users via phone, email, chat, and in-person for issues related to Office 365, Windows 11, Microsoft Teams, laptops, mobile phones, printers, and other desktop applications.
Job Requirements:
- 1-3 years of experience in a Help Desk or Desktop Support role.
- Technical skills and experience supporting Microsoft Office 365, Windows 11, laptops, desktops, and mobile devices.
- Basic troubleshooting of hardware and software issues.
- Experience working with a ticketing system to manage and track support issues.
- Familiarity with Microsoft Entra (Azure AD) for user management and authentication.
- Excellent customer service and interpersonal skills, with the ability to remain calm, professional, and effective under pressure.
- Strong problem-solving and organizational skills, able to prioritize and resolve tasks efficiently.
- Fluent in English and Spanish (written and spoken).
What We Offer:
- A dynamic and supportive work environment.
- The opportunity to work with a variety of technologies and systems.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
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