Security Technology Support Analyst

hace 3 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Description

As a member of 3M's Information Security, Risk and Compliance organization, you will play a key role in supporting the design, implementation, and maintenance of the company's IT Cybersecurity infrastructure. This includes providing break & fix support, troubleshooting, and processing user requests for various services.

Main Tasks and Responsibilities
  1. Break & Fix Support:
  • Respond to service desk escalations and troubleshoot security technology issues.
Troubleshooting:
  • Identify and resolve Active Directory and SSO-related problems.
Request Processing:
  • Issue certificates, make system changes, and conduct internet access reviews.
Collaboration and Communication:
  • Work effectively with cross-functional teams to identify and resolve technical issues.
Qualifications and Requirements

Applicants must have a University Degree in MIS, Computer Science, or a related field and at least three years of experience in IT network or infrastructure support. In addition, knowledge of Active Directory, MFA, SSO, database management, and fluent English skills are essential. Experience with Windows server management via PowerShell, Linux server management, and global IT is preferred but not required.



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