Technology Consultant for Cloud Services

hace 2 semanas


Alajuela, Alajuela, Costa Rica Object Technology Solution A tiempo completo

**About Us**

At Object Technology Solutions, we're a leading global technology company that offers innovative solutions, consulting services, and managed services to businesses worldwide. With over two decades of experience, our team has established a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India.

We have strategic locations across 6 countries around the globe, offering our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. Our clients include 100+ enterprise customers, many of which are Fortune-ranked companies.

We specialize in industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, and Government.

Our focused technologies include:

- Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)

- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)

- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)

- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)

- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)

We have an immediate opening for a Business Analyst I who will be responsible for program inquiry management and troubleshooting. This role requires excellent communication and collaboration skills, with the ability to work effectively with internal teams and external stakeholders.

The ideal candidate will have 3+ years' industry experience in quote-to-cash type case management activity, with expert knowledge of Cloud Service Provider Programs. Proficiency in Oracle and Sales Force SAP SaaS billing system is preferred.

This is a great opportunity to join a dynamic team and contribute to the growth and success of our organization. We offer a challenging and rewarding work environment, with opportunities for professional development and career advancement.

**Job Responsibilities:**

- Program inquiry management and troubleshooting

- Support core operational requirements through case ownership and closure, meeting KPI SLA

- Provide suggestions for process improvements to help scale operations and improve customer satisfaction

- Support internal teams with search or resolution of any inquiries related to VCPP data (contracts, MBOs, DRFs, cases, escalations, etc..)

- Track and communicate metrics related VCPP activities & support QBR requirements

- Support and manage quarter end activities and serve as local VCPP Ops contact for escalations and resolution

**Requirements:**

- WORK EXPERIENCE & QUALIFICATIONS: 3+ years' industry experience in quote-to-cash type case management activity

- Expert knowledge of Cloud Service Provider Programs

- Extensive knowledge in SaaS billing models and managing quote to cash SaaS processes with knowledge of upstream and downstream impact/activity

- Experience in two tier cloud partner sales model, with firm knowledge of software license transactions and Software as a service

- Experience with enterprise systems and proven knowledge of enterprise integration

- Knowledge in End User Computing a plus

**Preferred Skills:**

- Proficiency in Oracle

- Proficiency in Sales Force SAP SaaS billing system

**Location:** San Jose, Costa Rica

**Industry:** Technology



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