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hace 2 semanas
About Us
">Object Technology Solutions, Inc. is a global technology company that offers solutions, consulting, and managed services to businesses worldwide.
">We have 15 offices across 6 countries and serve clients using a "Follow-the-Sun" model.
">Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India.
">Our strategic locations offer customers onshore, nearshore, and offshore engagement and delivery options, with 24/7 support.
">We work with over 100 enterprise customers, many of which are Fortune ranked.
">We focus on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.
">Our focused technologies include Data & Analytics, Digital Transformation, QA & Automation, Enterprise Applications, and Disruptive Technologies.
">Job Summary
">As a Business Analyst I, you will be responsible for program inquiry management and troubleshooting.
">You will support core operational requirements through case ownership and closure, meeting KPI SLA.
">You will provide suggestions for process improvements to help scale operations and improve customer satisfaction.
">You will support internal teams with search or resolution of any inquiries related to VCPP data (contracts, MBOs, DRFs, cases, escalations, etc..)
">As needed, you will track and communicate metrics related VCPP activities & support QBR requirements.
">You will support and manage quarter end activities and serve as local VCPP Ops contact for escalations and resolution.
">You must be a team player with strong interpersonal, communication and collaboration skills.
">You must timely communicate in both verbally and in writing to set expectations and maintain the confidence of managers and associated internal teams.
">Requirements
">WORK EXPERIENCE & QUALIFICATIONS: 3+ years' industry experience in quote-to-cash type case management activity Expert knowledge of Cloud Service Provider Programs Extensive knowledge in SaaS billing models and managing quote to cash SaaS processes with knowledge of upstream and downstream impact/activity Experience in two tier cloud partner sales model, with firm knowledge of software license transactions and Software as a service Experience with enterprise systems and proven knowledge of enterprise integration Knowledge in End User Computing a plus Team player with strong interpersonal, communication and collaboration skills Self-starter who takes initiative and works with limited direction Preferred Skills: Proficiency in Oracle Proficiency in Sales Force SAP SaaS billing system
