Tier 2 Escalation Specialist

**Company Description**Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards.AireSpring has...

Smartsheet is looking for a Support Specialist who will be responsible for tackling complex technical issues.. Successful individuals in this role will enjoy troubleshooting, testing, and documenting complicated and often unique technical issues. This position requires a highly motivated individual who can collaborate in an environment that fosters knowledge...

We are looking for a **Senior Cybersecurity Analyst (Tier-2 SOC)** to support cyber defense operations in a multi-tenant Managed Detection and Response (MDR) environment.This position is focused on cybersecurity monitoring & analysis as part of a comprehensive Security Operations Center (SOC).**What You will do**Monitor and conduct analysis of security...

**About the Role**: Appvance is seeking a customer-facing Java developer to join our Engineering team who will provide Tier 2 level support to our customers. As part of the team, you will represent the development-level expertise of the AIQ platform to prospects and customers. **What you will be doing**: - Develop a deep understanding of the AIQ platform...

**About the Role**:Appvance is seeking a customer-facing Java developer to join our Engineering team who will provide Tier 2 level support to our customers.As part of the team, you will represent the development-level expertise of the AIQ platform to prospects and customers.**What you will be doing**:- Develop a deep understanding of the AIQ platform...

**Role: Application Test Specialist (Tier 2)****Location: 100% Remote - Can sit in Brazil, Costa Rica, El Salvador, or Peru****Must-haves**- 3+ years of tier 2/desktop support for Windows operating systems- Strong documentation and communication skills- Ability to review test cases and document the error occurrences- Strong internet access and ability to...

**Company Description**Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards.AireSpring has...

**Job specifics/responsibilities**:- Receive input from various event sources, investigate it for unusual and potentially malicious behavior that may indicate security incidents, and escalate any suspicious activity or anomalies to the Tier 2 SIRCC Analyst team;- During security incidents, liaise with the Tier 2 SIRCC Analyst and Tier 3 Incident Coordinator...

Overview: We’re looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between...

Overview: We’re looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between...

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...

**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web.We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...

**About Netskope**:Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.**About the...

Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to provide trusted, proven solutions that customers need to succeed in today's rapidly evolving marketplace. That's high-tech without the...

Expanding Texas Based Real Estate company is looking for a motivated Team leader, we are looking for someone who’s a quick learner that can help us grow and nurture our call center. This position requires a big picture thinker who is strategic in customer acquisition and retention. To hit the ground running you'll need a track record of increasing sales,...

About Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

Expanding Texas Based Real Estate company is looking for a motivated Team leader, we are looking for someone who's a quick learner that can help us grow and nurture our call center.This position requires a big picture thinker who is strategic in customer acquisition and retention.To hit the ground running you'll need a track record of increasing sales, cold...

Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric innovation to provide trusted, proven solutions that customers need to succeed in today's rapidly evolving marketplace.That's high-tech without the...

**Create A Better Place For Everyone**: OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team. Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a...