Software Support, Tier-1

hace 3 días


San José, Costa Rica OfficeSpace Software A tiempo completo

**Create A Better Place For Everyone**:
OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team. Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a more modern workplace infrastructure. We are working every day to create a better place for everyone, especially our own teammates.

Given the large wave of traditional enterprise customers transitioning to a modern hybrid workplace infrastructure, OfficeSpace has grown substantially since 2020. Our amazing team consists of 200 employees across the US, Costa Rica, and Canada. If you are ready to join a highly motivated team and immerse yourself in a culture built upon trust, respect, collaboration, and creativity, we would love to hear from you

**Software Support, Tier 1 - What You'll Do**:

- Attend to inbound software support requests from channels in prescribed service level agreements and verify possible solutions directly with end-users.
- Identify and diagnose technical issues from client stakeholders including Facility Managers, IT Managers, and other end-users.
- Provide first-line investigation and diagnosis of all issues and service requests and, if needed, escalate, unresolved problems to Tier-2 support teams.
- Quickly learn the features and flow of OfficeSpace's software platform and maintain a high level of product knowledge by reviewing updated materials and documentation.
- Deliver outstanding customer service in order to maintain strong client relationships using professional and clear communication in both oral and written contexts.

**The Skills, Experience, and Mindset Required**:

- Progressive experience in a client-facing role that requires a high level of individual responsibility, where aptitude for improving customer satisfaction and developing a strong relationship is successfully demonstrated.
- Proficient in Excel/Google sheets and other relevant data-tracking software.
- B2-C1 English Level according to the CEFR or equivalent.
- Degree or certificate in Management, Project Management, Computer Science, Engineering, English, or another relevant field.
- Schedule flexibility.

**Why OfficeSpace?***:

- Competitive compensation packages, benefit options, and leave policies.
- Fully integrated hybrid work environment allowing you to work fully remote or, if location permits, at one of our gorgeous offices in Victoria, Canada; Atlanta, USA; or Escazu, Costa Rica.
- At OfficeSpace, we value trust above anything else. We trust our employees to take ownership of their work and set themselves up for success. Whether it's flexible hours, remote options, or anything in between, we know that people work best in different ways, and we embrace those differences
- We work in a fast-paced industry where teams do what it takes to deliver results and help OfficeSpace succeed. We take pride in celebrating our wins and go out of our way to recognize those who have gone above and beyond.
- Work-life balance is critical as we move to a work environment where the lines between home and office become less and less defined. We value people taking time off when they need it and being able to completely unplug from work so they can recharge their batteries.
- Pandemic or not, we like to have fun together. Whether it's virtual happy hours, company-wide contests, or in-person holiday parties, OfficeSpace is always looking for ways to keep people happy and engaged with their teammates.


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