QA Software Support

hace 1 día

San José, Costa Rica OfficeSpace Software A tiempo completo

**Create A Better Place For Everyone**:
OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team. Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a more modern workplace infrastructure. We are working every day to create a better place for everyone, especially our own teammates.

Given the large wave of traditional enterprise customers transitioning to a modern hybrid workplace infrastructure, OfficeSpace has grown substantially since 2020. Our amazing team consists of 200 employees across the US, Costa Rica, and Canada. If you are ready to join a highly motivated team and immerse yourself in a culture built upon trust, respect, collaboration, and creativity, we would love to hear from you

**QA Software Support Specialist**:

- What You'll Do**:
The QA Software Support Specialist works within the Client Experience Organization and is responsible for reviewing and providing timely evaluations of cases, implementation timelines and updates, and floor plan projects that have been handled by the Client Engagement, Project Management, and Back Office Teams. As QA Software Support Specialists, our goal is to maintain a high and consistent level of support quality across the teams. It is our responsibility that, regardless of the agent approached or the support channel used, customers always receive an excellent client experience. Responsibilities include:

- Perform daily reviews of cases, implementations, and floor plan cases based on internal standards and KPIs.
- Accompany evaluations with meaningful and constructive feedback to the Client Engagement, Project Management, and Back Office Teams.
- Keep the Quality Assurance Supervisor informed of daily operations and ensure that work is reviewed and prioritized accordingly.
- Identify training needs and areas of improvement on an individual and team levels to ensure company-wide compliance.
- Contribute to team culture in a positive manner through coaching, mentoring and knowledge documentation.
- Help foster a customer-driven culture that is dedicated to ensuring the best possible client experience.

**The Skills, Experience, and Mindset Required**:

- B2-C1 English Level according to the CEFR or equivalent frameworks
- Progressive experience in client-facing roles where an aptitude for improving customer satisfaction was successfully demonstrated.
- Proficient in MS Office particularly Excel, Word and PowerPoint.
- Adept in Google Suite productivity tools - Drive, Gmail, Calendar and others.
- Experience with employee coaching and development through constant feedback delivery.
- Ability to analyze data and client interactions to check for errors and inaccuracies.

**Why OfficeSpace?***:

- Competitive compensation packages, benefit options, and leave policies.
- Fully integrated hybrid work environment allowing you to work fully remote or, if location permits, at one of our gorgeous offices in Victoria, Canada; Atlanta, USA; or Escazu, Costa Rica.
- At OfficeSpace, we value trust above anything else. We trust our employees to take ownership of their work and set themselves up for success. Whether it's flexible hours, remote options, or anything in between, we know that people work best in different ways, and we embrace those differences
- We work in a fast-paced industry where teams do what it takes to deliver results and help OfficeSpace succeed. We take pride in celebrating our wins and go out of our way to recognize those who have gone above and beyond.
- Work-life balance is critical as we move to a work environment where the lines between home and office become less and less defined. We value people taking time off when they need it and being able to completely unplug from work so they can recharge their batteries.
- Pandemic or not, we like to have fun together. Whether it's virtual happy hours, company-wide contests, or in-person holiday parties, OfficeSpace is always looking for ways to keep people happy and engaged with their teammates.

  • Software QA Engineer

    hace 2 semanas

    San José, Costa Rica SGF Global A tiempo completo

    **Position**: Software QA Engineer **Location**: Costa Rica, REMOTE **Client**: Multinational Technology firm **Contract**: Contract, Six (6) Months. Opportunity to extend to 24 months **_SGF Global is a global leader with over 30 years’ experience providing recruitment solutions.**_ - *_* **Responsibilities**: - Develop test cases and run systems to...

  • QA Engineer

    hace 1 semana

    San José, Costa Rica Encora A tiempo completo

    We are growing fast as a team so that's why we are currently looking for a QA Engineer allocated in Latam. We expect that person to be willing to accept challenges and also is expected to have a good level of communication skills. **What do we expect from you?** - A completed Bachelor's degree within Management Information Systems (MIS), Computer Science...

  • Senior QA Automation Engineer

    hace 4 días

    San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    Quality Assurance Role OverviewWe are seeking a highly skilled quality assurance engineer to support our e-commerce website's quality products.We are looking for a QA with high-quality standards and deep knowledge about QA processes for web software development.Key ResponsibilitiesDesigns develops, documents, and implements automated and manual software test...

  • QA Software Engineer

    hace 3 semanas

    San José, Costa Rica Hitachi Solutions A tiempo completo

    Company Description Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a...

  • QA Software Engineer

    hace 3 semanas

    San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description** Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain,...

  • QA Software Engineer

    hace 2 semanas

    San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description** Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain,...

  • QA Software Engineer

    hace 2 semanas

    San José, Costa Rica Hitachi Solutions A tiempo completo

    Company Description Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a...

  • Cloud Software Engineer

    hace 3 semanas

    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Technical Support Specialist RoleWe are seeking a skilled Technical Support Specialist to join our team at Cloud Software Group. This role is ideal for individuals with strong problem-solving skills and the ability to communicate effectively with customers.The Technical Support Specialist will be responsible for providing technical support to customers via...

  • Senior QA Engineer

    hace 2 semanas

    San José, Costa Rica Prodigious A tiempo completo

    Company Description Company description PGD Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love...

  • Senior QA Engineer

    hace 2 semanas

    San José, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • QA Automation Engineer

    hace 7 meses

    San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...

  • Probador de Software

    hace 2 semanas

    San José, Costa Rica BairesDev A tiempo completo

    BairesDev se enorgullece de ser la empresa de software outsourcing de más rápido crecimiento de América. Nuestros equipos están conformados por personas de todo el mundo, lo que nos permite contar con una fuerte esencia multicultural. Para ofrecer constantemente soluciones de la más alta calidad, contratamos solo al 1% superior de los mejores talentos y...

  • QA Engineer

    hace 3 semanas

    San José, Costa Rica LightForce Ortho A tiempo completo

    LightForce Orthodontics is seeking a talented QA Engineer to join our rapidly expanding team. As a QA engineer, you will be an integral part of the team maintaining the quality of LightForce's software products. You will work closely with software developers, product managers, hardware engineers and manufacturing technicians to develop testing strategies,...

  • Cloud Software Support Specialist

    hace 3 días

    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe combine the capabilities of Citrix and TIBCO, creating a leading cloud software provider serving over 100 million users worldwide.Our team is dedicated to making a difference in people's lives by providing reliable cloud solutions that enable work from anywhere.We value diverse perspectives, courage to take risks, and encourage...

  • Lead QA Engineer

    hace 7 meses

    San José, Costa Rica Baasi A tiempo completo

    Baasi is committed to making video communication simpler than ever. Our dedicated team works hard on developing products for seamless and effortless online interactions and aims to create a single platform for all communication needs. Join our team and help us make it easier for individuals and businesses to connect, collaborate, and...

  • QA Tester

    hace 1 semana

    San José, Costa Rica Storyblok A tiempo completo

    Company Description We founded Storyblok in 2017 with the vision of becoming the go-to headless content platform. Our services are built by developers for developers, designers and editors with a love for detail. From the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to...

  • QA Engineer

    hace 7 meses

    San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...

  • QA Engineer

    hace 1 semana

    San José, Costa Rica DXC Technology A tiempo completo

    Job Description **About this role** DXC team is seeking a highly skilled and analytical QA Engineer to join our team. As a QA Engineer, you will be responsible for designing and executing test plans to ensure the quality of our software products. You will work closely with our development and product teams to understand the requirements and design of new...

  • Senior QA Engineer

    hace 3 meses

    San José, San José, Costa Rica Encora A tiempo completo

    At Encora, we are looking for a talented Senior QA Engineer to join our team. As a Senior QA Engineer, you will be part of a highly skilled technology and agile team, supporting and developing cutting-edge solutions to meet our business requirements. Your main responsibilities will include creating, automating, and executing different types of tests,...

  • Software QA Specialist

    hace 2 semanas

    San José, Costa Rica BairesDev A tiempo completo

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...