Bilingual Program Success Associate
hace 22 horas
At TreviPay, we believe in continuous improvement through disruptive innovation.
By harnessing 40 years of experience, technology investments and a desire to help businesses reach their full potential, we have expanded our portfolio of credit and payments technology solutions and blended them with a unique local touch that drives deeply into geo-specific business processes and payments.
Create value for our business partners by delivering innovative solutions and logistics through a global team of local professionals.
**Duties**
- Must exemplify TreviPay Mission and Values.
- Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs).
- Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer support.
Use sound judgement to route escalated requests and unresolved issues to the
appropriate team members (e.g.
: tier 2 or 3 or Leadership).
- Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures.
- Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation.
- Welcome change and adapt positively to internal and external changes as well as driving change as needed.
- Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
- Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.
: rejections, disputes, authorizations, technical needs, potential account issues, etc.).
- Complete assigned learning before the due date while actively participating in learning sessions.
- Perform other duties as assigned by leadership.
**Skills**
- Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
- Minimum two years of customer support experience with heavy inbound call volume.
- Motivated and enthusiastic with a desire to be in Customer Success.
- Organized and self-sufficient with moderate supervision needed and the ability to communicate summary of completed tasks to leaders.
- Ability to skillfully manage challenging customer situations.
- Coachable with ability to improve performance based on feedback.
- Proficient with Outlook, Word, and Excel.
- Ability to work in a team and independent environment.
- Ability to consistently meet expectations in an ever-changing environment.
- Professional written and verbal communication skills.
**Core Competencies**
Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others.
The following includes actions and conscious inactions that team members, individually and within the group, are expected to display in all interactions.
Active Listening
Helpful
Authentic
Highly Responsive
Change Agent
Positive Attitude
Confidence
Positive Body Language
Display Mindfulness
Resourceful
Embrace Empathy
Team Mindset
Flexible
Tone of Voice
Forward Thinking (Critical, Analytical, Creative)
Trustworthy
Our Purpose We help business grow.
Our Vision To bring innovation and payment expertise to every business in the world.
Our Mission To make B2B payments easier, faster, and smarter.
Our Values
- INGENUITY: TreviPay was created through creative problem solving and seizing opportunities.
This spirit continues to drive our business today.
- EMPATHY: TreviPay takes pride in the ability to actively listen to understand and support the distinct viewpoints of employees, customers and our communities across the globe to contribute positively to the diverse TreviPay network.
- TENACITY: Underpinning our efforts is a relentless commitment to our customers and their success.
We give our employees the autonomy to make decisions, all for the collective success of our business and the business of our customers.
Why you will love working at TreviPay
- Competitive salary
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short term disability
- 401K matching
- Casual environment and dress
- Employee referral program
At TreviPay we believe:
- in saying yes to unique and challenging requirements
- empowered team members are creative team members
- our products make the customer's day just a little bit better
- work/life balance makes us all more effective
LI-TG1
-
Bilingual Program Success Associate
hace 7 días
San José, Costa Rica TreviPay A tiempo completoAt TreviPay, we believe in continuous improvement through disruptive innovation. By harnessing 40 years of experience, technology investments and a desire to help businesses reach their full potential, we have expanded our portfolio of credit and payments technology solutions and blended them with a unique local touch that drives deeply into geo-specific...
-
Program Success Associate
hace 5 días
San José, San José, Costa Rica Trevipay A tiempo completoAbout TreviPayWe are a forward-thinking company harnessing 40 years of experience in credit and payments technology to drive business growth. Our mission is to make B2B payments easier, faster, and smarter.Job OverviewAs a Program Success Associate, you will be part of a global team of local professionals dedicated to delivering innovative solutions and...
-
Program Success Associate
hace 22 horas
San José, Costa Rica Trevipay A tiempo completoAt TreviPay, we help clients grow by streamlining B2B payments through a combination of innovative technology, service expertise, and working capital to improve their customer's experience and free up funding for growth.We facilitate $6 billion in transactions per year in 18 currencies for customers in more than 27 countries.We specialize in payment and...
-
Arbitration Success Associate
hace 1 día
San José, Costa Rica TreviPay A tiempo completoAt TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving...
-
Arbitration Success Associate
hace 22 horas
San José, Costa Rica Trevipay A tiempo completoAt TreviPay, we believe loyalty begins at the payment.Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables.With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving...
-
Client Success Associate
hace 22 horas
San José, Costa Rica Agency Growth Team A tiempo completoDo you LOVE serving clients, and helping businesses grow and scale to new heights?Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments?Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...
-
Associate Customer Success Manager
hace 22 horas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company.Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands.Eight of the top...
-
Associate Customer Success Manager
hace 22 horas
San José, Costa Rica Hashicorp A tiempo completo**About the role**The Associate Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes...
-
Innovative Program Success Specialist
hace 2 días
San José, San José, Costa Rica Trevipay A tiempo completoAt TreviPay, we foster a culture of continuous improvement through disruptive innovation. Leveraging 40 years of experience, strategic technology investments, and a commitment to helping businesses reach their full potential, we have expanded our portfolio of credit and payments technology solutions while infusing them with a unique local touch that drives...
-
Customer Success Representative
hace 22 horas
San José, Costa Rica Veeam Software A tiempo completoVeeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, who...
-
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is seeking a highly skilled Selling Partner Support Associate to join our team. This role requires an individual with excellent communication skills and experience in a customer service environment.About the RoleWe are looking for a professional who can effectively communicate with clients in both English and Spanish, with a...
-
Program Manager For Global Customer Success
hace 22 horas
San José, Costa Rica Intel A tiempo completoSMG's Global Customer Success (GCS) is a worldwide team that effectively partners with all Intel business units to provide a full range of customer support that spans the lifecycle for Intel's products, programs, and services.Our global services are scalable to meet the needs of every Intel customer from the single end user to the large-scale distributors...
-
Program Coordinator
hace 22 horas
San José, Costa Rica Physician Partners A tiempo completo**OUR WHY: 5-STAR SERVICE CULTURE****At Physician Partners LLC, it's our commitment, our passion, and our culture that sets us apart.We don't just talk the talk - we believe in it and live by it.We are revolutionizing the healthcare industry by focusing on quality, not quantity.Our core value is always to deliver 5-Star Service.And by doing so, we are...
-
Remote- Customer Success Associate
hace 5 días
San José, Costa Rica BetterWho A tiempo completoWe are hiring a client success representative for our Property Management Company. You will be working alongside a team working to support our clients in a timely and efficient manner. You will have clear support goals and report to the client success manager who sets goals with you. **Responsibilities**: - Maintaining a positive, empathetic and...
-
Research Associate/Student Success Analyst
hace 18 horas
San José, Costa Rica Buscojobs CR C2 A tiempo completoJob SummaryThe Research Associate/Student Success Analyst (RA/SSA) will design and implement a wide range of complex evaluations and applied research studies to support enrollment, academic, faculty workload and budget/resource planning as well as strategy development related to student success initiatives. This position will apply appropriate research...
-
Program Manager For Global Customer Success
hace 22 horas
San José, Costa Rica Screenovate A tiempo completoSMG's Global Customer Success (GCS) is a worldwide team that effectively partners with all Intel business units to provide a full range of customer support that spans the lifecycle for Intel's products, programs, and services.Our global services are scalable to meet the needs of every Intel customer from the single end user to the large-scale distributors...
-
Program Manager
hace 6 días
San José, Costa Rica Templet A tiempo completo**Overview** We are a boutique Marketing & Sales Enablement Agency focused on customers in the Information Technology & Telecommunications space. Our growing agency needs a motivated and experienced Program Manager to oversee client campaigns and programs. The role will require regular, proactive, and value-added communication with clients and internal team...
-
Global Learning Program Manager
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is experiencing dramatic growth, with Seller Support generating over 40% of Amazon revenues and driving increased product selection for customers. As a Global Learning Program Manager, you will play a crucial role in developing an effective training strategy to support the needs of our Seller Support Associates at our Costa Rica...
-
Transition Success Counselor, Guardians Scholars Program
hace 18 horas
San José, Costa Rica Buscojobs CR C2 A tiempo completoJob SummaryUnder the general supervision of the Director of the Guardian Scholars Program, the Transition Success Counselor is responsible for providing non-clinical, academic and personal guidance to students who identify as current or former foster youth, wards of the court, youth under legal guardianship and unaccompanied homeless youth as determined by...
-
Experience Technical Program Manager
hace 7 días
San José, San José, Costa Rica Microsoft A tiempo completoOverview">At Microsoft, we strive to empower every person and organization on the planet to achieve more. Our mission is built on a culture of growth, excellence, and teamwork, where we encourage our employees to bring their best each day. By doing so, we create life-changing innovations that impact billions of lives worldwide.">Job Summary">As an Experience...