Data Processing Success Associate

hace 1 semana

San José, San José, Costa Rica Trevipay A tiempo completo

At TreviPay, we help clients grow by streamlining B2B payments through a combination of innovative technology, service expertise, and working capital to improve their customer's experience and free up funding for growth.
We facilitate $6 billion in transactions per year in 18 currencies for customers in more than 27 countries.
We specialize in payment and credit management for B2B companies across the globe, setting the stage for the future of omni-channel B2B payments by extending terms, handling invoicing and managing collections.
We take care of our clients by taking care of their customers.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
Duties
- Must exemplify TreviPay's Mission and Values.
- Meet or exceed department metrics, program Service Level Agreements (SLA), and department Service Level Standards (SLS)
- Welcome change and adapt positively to internal and external changes as well as drive change as needed.
- Dedicated to actively engaging in building rapport with internal parties to provide an accurate and timely experience, resulting in increased program engagement.
- Illustrate initiative by proactively contacting and responding to requests for information.
- Complete assigned learning before the due date while actively participating in learning sessions.
- Successfully operate production printers, card embossers, fax machines, and scanners.
- Consistently complete all daily tasks and assignments.
- Daily review completed work for accuracy prior to submission.
- Comply with data integrity and security policies.
- Perform other duties as assigned by leadership.
- Provide timely, accurate, and comprehensive responses and resolutions to common questions and issues regarding supported programs, systems, processes, and procedures.
- Accurately prepare, organize, and key in a minimum of 150 electronic invoices for processing a day, with less than a 1 % error rate per program, as needed.
**Skills**:

- Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
- Frequently move office supplies and small computer equipment weighing up to 10 pounds across the embossing area.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Motivated and enthusiastic with a desire to be in Data Processing.
- Proven ability to assess, prioritize, and balance daily workload while using personal judgment and strong decision-making skills.
- Organized and self-sufficient with moderate supervision needed and the ability to communicate a summary of completed tasks to leaders.
- Strong attention to detail and accuracy are required.
- Coachable with the ability to improve performance based on feedback.
- Proficient with Outlook, Word, and Excel.
- Strong critical thinking and analytical skills and ability to work in a collaborative team and independent environment.
- Professional written and verbal communication skills.
- Minimum one year of Data Entry experience and being able to key a minimum of 10,000 ksph is preferred but not required.
Core Competencies

Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate a positive attitude, minimize conflict, and encourage others.
The following includes actions and conscious inactions that team members, individually and within the group, are expected to display in all interactions.
Active Listening

Authentic

Change Agent

Confidence

Display Mindfulness

Embrace Empathy

Flexible

Forward Thinking (Critical, Analytical, Creative)

Helpful

Highly Responsive

Positive Attitude

Positive Body Language

Resourceful

Team Mindset

Tone of Voice

Trustworthy

Our Purpose We help businesses grow.
Our Vision To bring innovation and payment expertise to every business in the world.
Our Mission To make B2B payments easier, faster, and smarter.
Our Values

Springing from the foundation of trust are our core values:

- **Ingenuity **TreviPay was created through creative problem-solving and seizing opportunities.
This spirit continues to drive our business today.
- **Empathy **TreviPay takes pride in the ability to actively listen to understand and support the distinct viewpoints of employees, customers, and our communities across the globe to contribute positively to the diverse TreviPay network.
- **Tenacity **Underpinning our efforts is a relentless commitment to our customers and their success.
We give our employees the autonomy to make decisions, all for the collective success of our business and the business of our customers.
Our values come from eight **guiding principles**:

- Cultivate a Growth Mindset
- Encourage Entrepreneurial Spirit
- Experience a Culture of Empowerment
- Unite in a Team
- Have Fun
- Champion Diversity
- Align for Client Centricity
- Act with Integrity

Why you

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