TreviPay Program Services Coordinator
hace 4 días
TreviPay was created through creative problem solving and seizing opportunities. This spirit continues to drive our business today. As a International Business Development Associate, you will have the opportunity to contribute positively to the diverse TreviPay network.
**Job Description:**
We are seeking a positive attitude and confident individual with excellent written and verbal communication skills to join our team as a Global Customer Success Specialist.
**Key Responsibilities:*
- Provide timely, accurate, and comprehensive responses to common questions and issues regarding supported programs, systems, processes, and procedures.
- Proactively contact customers and merchants to address issues such as rejections, disputes, authorizations, technical needs, and potential account issues.
- Collaborate with other team members or leadership to improve processes, procedures, new implementations, and subsequent training and documentation.
**Requirements:**
- Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
- Motivated and enthusiastic with a desire to be in Customer Success.
- Ability to skillfully manage challenging customer situations.
**Benefits:
- Competitive salary
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short term disability
- 401K matching
- Casual environment and dress
- Employee referral program
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