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Job Summary
The Administrative professional will be responsible for maintaining accurate and up-to-date records, files, and reservations. They will also provide excellent customer service to guests, respond to inquiries, and perform various administrative tasks.
Key Responsibilities:
- Maintain computer databases using a keyboard, mouse, or trackball to update records and answer guest inquiries.
- Transmit information or documents using a computer, mail, or facsimile machine.
- Operate standard office equipment other than computers.
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
- Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
- Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Enter and locate work-related information using computers and/or point of sale systems.
- Fulfill company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Perform other reasonable job duties as requested by Supervisors.
About The Ritz-Carlton:
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.
