Senior Sales Operations Coordinator

hace 6 días


San José, San José, Costa Rica Micro Focus A tiempo completo

Job Description

This role is responsible for supporting the sales cycle process by performing general and specific tasks. These tasks include capturing, entering, and organizing customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports, assisting with analysis, and coordinating work via pre-defined processes. The goal is to ensure that both transactional and aggregated data are timely, accurate, organized, and accessible.

Responsibilities:

  • Assist Renewal Reps with complex quoting admin, e.g. ELAs, Royalties, Large Carts
  • Provide training, guidance, and support to the Quote Assist Teams who complete quoting admin
  • Pick up high-priority quoting admin
  • Spot check work completed by Quote Assist Teams
  • Log SMAX tickets where there are complications
  • Assist with Quote Generation where issues arise
  • Approvals - proxy approvals for cosmetic changes & regular quote ops approvals as defined by our system

Education and Experience Required:

  • First-level university degree with a recommended focus in business or finance
  • Typically 0-2 years of experience in a related field

Knowledge and Skills:

  • Good communication skills (written, verbal, presentation); mastery in English and local language as well as other languages as required
  • Intermediate knowledge of internal processes and policies
  • Developed understanding of local legal compliance issues
  • Strong problem-solving and analytical skills
  • Good teamwork skills
  • Intermediate time management skills
  • Developing project management skills
  • Developing mentoring and coaching skills

About Micro Focus

We are proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, sexual orientation, genetic information, citizenship, or any other legally protected status.



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