Technical Support Level 1

hace 6 días


San José, Costa Rica Vig A tiempo completo

This position requires provides technical support for our products.
RESPONSIBILITIES:
Successfully resolve technical issues (hardware and software) from incoming internal business's needs.
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
BASIC QUALIFICATIONS
- High School diploma or equivalent
- Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration (Desired), Networking.
- Advanced Troubleshooting skills in a multi-user high pressure environment
- Experience with Data Cabling / Computer Facilities maintenance
- Proven skills in PC repair, troubleshooting, deployment, and liquidation
- Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.
- Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
- Willingness to work on Call in previously defined days
- Professional working fluency in English and Spanish

Tipo de puesto: Tiempo completo, Permanente

Salario: A partir de ¢450,000.00 al mes



  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    **Company Description** Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer...


  • San José, Costa Rica In The Network Llc A tiempo completo

    This role's main responsibility is to provide technical assistance and support for incoming queries and issues related to computer systems, software, applications, and hardware.The Level 1 IT Support Specialist will respond to queries either in person, via remote access, or over the phone and will resolve technical problems efficiently and courteously.This...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Level 1 Agent

    hace 4 días


    San José, Costa Rica DXC Technology A tiempo completo

    **_Responsibilities: _** - Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. - See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive...


  • San José, Costa Rica DXC Technology A tiempo completo

    **Technical Solutions Rep ENG-SPA** **Description of the role** **Responsibilities**: - Technical Solutions Representative successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Resolve...


  • San José, Costa Rica Dxc Technology A tiempo completo

    **Responsibilities**:- Technical Solutions Representative successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.- Respond to service, product, technical, and customer- Resolve incoming internal or external businesses and end user's problems via...


  • San José, Costa Rica Dxc Technology A tiempo completo

    **Technical Solutions Rep ENG-SPA****Description of the role****Responsibilities**:- Technical Solutions Representative successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.- Respond to service, product, technical, and customer- Resolve incoming...


  • San José, Costa Rica Tek Experts A tiempo completo

    Overview:**A career in tech.Work with the biggest and best names in technology.**We are looking for teammates who want to be part of the tech movement.People who want to progress their career now and gain experience for tomorrow.We celebrate diversity in every way.In fact, it's the reason we've grown so fast.If you like being part of a global team, are...

  • System Engineers

    hace 2 semanas


    San José, Costa Rica TD Synnex A tiempo completo

    Stays current with vendor-specific technical certifications in order to make appropriate recommendations to customers on the configuration and design of system solutions. Promotes product awareness, provides technical support including phone support, system diagrams, proposals, and training in order to provides full operational control and feature...

  • System Engineers

    hace 5 días


    San José, Costa Rica TD SYNNEX A tiempo completo

    **Are you ready to make a BIG impact with TD SYNNEX?** In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more. **Job Description**: Stays current...


  • San José, Costa Rica SchoolMint A tiempo completo

    SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...

  • System Engineers

    hace 6 días


    San José, Costa Rica Td Synnex A tiempo completo

    **Are you ready to make a BIG impact with TD SYNNEX?**In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.**Job Description**:Stays current with...

  • System Engineers

    hace 6 días


    San José, Costa Rica Td Synnex A tiempo completo

    **Are you ready to make a BIG impact with TD SYNNEX?**In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.**Job Description**:Stays current with...

  • System Engineers

    hace 6 días


    San José, Costa Rica Td Synnex A tiempo completo

    **Are you ready to make a BIG impact with TD SYNNEX?**In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.**Job Description**:Stays current with...

  • System Engineers

    hace 6 días


    San José, Costa Rica Td Synnex A tiempo completo

    Job DescriptionStays current with vendor-specific technical certifications in order to make appropriate recommendations to customers on the configuration and design of system solutions.Promotes product awareness, provides technical support including phone support, system diagrams, proposals, and training in order to provides full operational control and...


  • San José, Costa Rica It Link Now, Llc A tiempo completo

    About Us: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients.We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.Position Overview: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join our...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...