System Engineers

hace 2 semanas

San José, Costa Rica TD SYNNEX A tiempo completo

**Are you ready to make a BIG impact with TD SYNNEX?**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

**Job Description**:
Stays current with vendor-specific technical certifications in order to make appropriate recommendations to customers on the configuration and design of system solutions.
Promotes product awareness, provides technical support including phone support, system diagrams, proposals, and training in order to provides full operational control and feature support.
Works closely with the funding vendor's representatives.
Establishes and develops solid business relationships with vendors, customers and other internal departments.
Identifies opportunities to improve the quality of Systems Engineering engagement with inside and outside customers.
Accepts ownership of suggested improvements and works with the Tech Data team & vendor, through the Systems Engineering Management to develop an implementation plan.

Working Schedules for the position2:00am - 10:00am3:00am - 11:00am4:00am - 12:00pm

Essential Duties & Responsibilities Required
Provides technical solutions and configuration design expertise to customers on specified product line(s). Uses independent judgement and discretion in making solution recommendations.

Provides phone support in accordance with Key Performance Indicators (KPIs).

Provides technical presentations/training to sales, support, and customers.

Participates in departmental projects in leadership/ownership role.

Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to SE Manager, and vendor representative(s).

Logs customer calls.

Updates Tech Data's systems and tools with accurate technical data on specific product line(s).

Provides technical and non-technical input to team members, project leaders, and management, as appropriate.

Develops and obtain approval on Quarterly Vendor Objectives (QVO) document which states goals and objectives to support vendor.

Develops tactical plan and perform associated duties necessary to support QVO. Travels to perform and receive training, attend trade shows and other marketing events.

Participates in trade shows, seminars, trainings, and other marketing events.

Seeks and participates in cross-training activities.

Perform other duties and responsibilities deemed necessary by Systems Engineering Management.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to build solid, effective working relationships with others.

Able to constructively work under stress and pressure when faced with high workloads and deadlines.

Able to create and conduct formal presentations.

Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.

Able to express ideas clearly and convey necessary information.

Able to work independently with minimum supervision.

Knowledge and/or expertise in related area of responsibility.

Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

Possesses strong organizational and time management skills, driving tasks to completion.

**Experience**:
1+ years in a related position.

Skills/Responsibilities:
Provides full operational controls and feature support.

Works to detect and solve problems based on presented inquiries.

Minimum Educational/Certifications Requirements:
Engineering Degree or Related field of study required.

Other Education / Certifications preferred:
VMWare VCP-DCV, MCSA: Windows Server 2012/2016, Azure Associate, VCSA, ITIL Foundation, LPIC1, HashiCorp Certified: Terraform Associate, AWS Certified Developer - Associate.

Working Conditions:
Professional, office environment.

Occasional non-standard work hours or overtime as business requires.

Some travel required.

Work Shifts starting from 2-4am to 10-12pm CR Time.

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