Automotive Aftermarket Level 1 Tech Support Agent

hace 4 semanas

San Francisco, Costa Rica Bosch Group A tiempo completo

Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _

**Job Description**:
**Position Summary**

**General Job Responsibilities**
- Provide technical assistance to customers on products purchased from Bosch Automotive Service Solutions.
- Works internally with outside sales force, product management and other departments to ensure customer satisfaction.
- Assists customer service staff with technical and/or complex customer service problems.
- Research service part requirements versus tool replacement and make the appropriate decision.
- Opening, tracking, and closing trouble tickets within the Bosch ticketing systems.
- Ensures problem ownership and promotes end-user satisfaction.
- Escalate necessary issues to Senior Technical Support Specialists for direction or resolution.

**Qualifications**:
**Requirements & Skills**:

- Minimum high school diploma and technical background (technical training paired w. prev. experience on diagnostic tools)
- Digital Proficiency & strong bi-lingual Spanish / **English proficiency (English Level C1+ is required)** French is a plus
- Required
- direct Customer Support or call center experience.
- Possess troubleshooting and problem-solving skills.
- Excellent oral and written communication skills
- Ability to work collaboratively in a team environment.
- ** Electronic knowledge and or electronics**:

- ** Familiarity with basic mechanical and electrical concepts**:

- ** US Visa up to date is a must**

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