Google Support Engineer

hace 4 semanas

San José, Costa Rica Softline International A tiempo completo

**Softline International** **is hiring**

If you want to be part of global organization where your ideas are heard and innovation and collaborative spaces are fundamental pillar, we are here for you.

Our priority is to make sure that the people who work with us have the space to create ideas, the confidence to share them, and the resources and support to take them through to reality.

About 30 years we help companies make the right changes to ensure their success in digital transformation by providing end-to-end technology solutions including infrastructure, cloud, virtualization, collaboration, security, mobility and data center. We have quite broad geographical presence - more than 55 countries across 95 cities. Besides recently we have had IPO experience so you could easily find our results - for instance, our revenue is 2.5 billion now.

Now we’re looking for **Google Support Engineer** to bring Creativity and Innovation to Softline’s interface. You’ll be a part of our Support Team.

Now we’re looking for a **Google Support Engineer**. You’ll be a part of our Costa Rica Team.
**Responsiblities**:

- Plan and implement Google Workspace authorization and access
- Manage user, resource, and shared drive life cycles
- Control and configure Google Workspace services
- Configure and manage endpoint access
- Monitor organizational operations
- Advance Google Workspace adoption and collaboration
- Design and plan a cloud solution architecture
- Manage and provision the cloud solution infrastructure
- Design for security and compliance
- Analyze and optimize technical and business processes
- Manage implementations of cloud architecture
- Ensure solution and operations reliability.
- Qualifications Experience in Google GSuite and GCP support specifically and cloud technologies in general.
- Experience in dealing with technical customer support: understanding what is SLA, ticket priority the difference between urgent and important
- Experience working with public cloud providers (Google Cloud, or Amazon Web Services) and managing virtual environments
- Good understanding of network, Linux systems, and container orchestration engines it’s a plus.
- Attention to details in debugging and documenting issues for other teams
- Good documentation skills and ability to share knowledge with teammates and customers
- Outstanding written and verbal communication skills in English
**Profile requirements**:

- Tenacity and drive to seek new business and meet or exceed targets.
- An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates.
- Interpersonal skills for building and developing relationships with customers.
- Written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills.
- IT skills, including the use of spreadsheets.
- Teamworking skills and a collaborative approach to work.
- Decision-making skills.
- Ability to multitask and prioritize your workload.
- Project management and organizational skills.
- Ability to motivate yourself and set your own goals.
- negotiating skills.
- Ability to think strategically.
- Ability to analyze sales figures and write reports.
- Flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment.
- Initiative and the confidence to start things from scratch.
**Skills**:

- Bachelor’s degree in Information Technology, Computer Science, or a similar field.
- Experience working as an IT Architect.
- Knowledge of WAN and LAN networking systems and multi-Cloud environment.
- Good understanding of Cloud principles (IaaS, PaaS, SaaS).
- Proficient with IT hybrid infrastructure design including eDraw, LanFlow, and Microsoft Visio.
- Knowledge of computer hardware systems including server modules, cooling systems, memory chips, storages, and processors.
- Excellent analytical and design skills.
- Detail-oriented with advanced project management skills.
- Good communication and presentation skills

Linkedin: LaraMiñones /HR Recruiter

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