Technical Support Representative
hace 6 meses
**Why ClearSource?**
ClearSource is a people-driven company focused on delivering exceptional customer experiences every day We truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.
ClearSource is looking for an exceptional **Technical Support Representative **to work with our Technical Support Experts. If you are passionate with a technical savvy mindset and want to join a company with a fantastic work culture, then this opportunity is for you
**Enjoy these outstanding perks and benefits**:
- Competitive salary
- Medical and dental Insurance (with free dependents)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
**What you will do as a **Technical Support Representative**
- The Technical Support Representative is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number. As Technical Support Representative, you will need to continually touch base with your Team Lead, and review the data of your Key Performance Indicators (KPI’s), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.
- You will be responsible for making sure that KPIs are being met consistently. The best person for this position is one who can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively; and at the same time be able to successfully make the customer happy.
**What ClearSource Needs from You**
- High school diploma
- 1-year experience in call center setting
- Technical Troubleshooting experience
- B2+ or above, English Level.
- Ability to take the training on-site for 3 weeks
- Must have an Internet service, connected to a network cable, which guarantees:
- Download speed: 20Mbps
- Upload speed: 15Mbps
- Latency: 20Ms or less
N6LVj5BluD
-
Technical Support Representative
hace 1 mes
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse, a world leader in connectedness, is seeking a highly skilled Technical Support Representative to join its team.Estimated Salary: $40,000 - $60,000 per yearAbout UsWe are the most connected company globally, working with top brands and organizations to deliver innovative solutions. Our culture values inclusivity, collaboration, and transparency.Job...
-
Technical Support Representative
hace 8 meses
San José, Costa Rica Siteline Technologies A tiempo completoAs a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business. Working closely with the customer success team, you will assist customers in transforming PDF forms into customer fillable forms using our internal tool. This role offers the opportunity...
-
Technical Support Representative
hace 6 meses
San José, Costa Rica ClearSource A tiempo completo**Why ClearSource?** ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping...
-
Technical Support Representative
hace 7 meses
San José, Costa Rica ClearSource A tiempo completo**Why ClearSource?** ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping...
-
Technical Support Representative
hace 7 meses
San José, Costa Rica ClearSource A tiempo completo**Why ClearSource?** ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping...
-
Technical Support Representative
hace 7 meses
San José, Costa Rica ClearSource A tiempo completo**Why ClearSource?** ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping...
-
Technical Support Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoWe are seeking a highly skilled Technical Support Representative to join our team at Straumann Group. The successful candidate will be responsible for providing exceptional technical support to customers, troubleshooting issues, and developing solutions.As a Technical Support Representative, you will work closely with our 3rd party vendors' technical support...
-
Technical Support Agent
hace 7 días
San José, Costa Rica DXC Technology A tiempo completo**Technical Solutions Rep ENG-SPA** **Description of the role** **Responsibilities**: - Technical Solutions Representative successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Resolve...
-
Technical Support Associate
hace 2 meses
San José, San José, Costa Rica Clearsource A tiempo completoWhy ClearSource?We are a people-driven company that values exceptional customer experiences. Our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy - define our DNA and make us a great company to work for. We support our people in realizing their greatest potential.Technical Support Representative OpportunityWe...
-
Technical Representative
hace 6 días
San José, Costa Rica DXC Technology A tiempo completoTCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing. The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution. The following...
-
Technical Support Team Lead
hace 2 meses
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoMake a Lasting Impact with Straumann GroupWe're seeking a highly skilled Technical Support Manager to lead our team of technical support representatives. As a key member of our organization, you'll play a crucial role in delivering industry-leading customer support and driving business growth.About the RoleThis is a fantastic opportunity for a seasoned...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Clearsource A tiempo completoAbout UsClearSource is a dynamic and people-driven organization that excels at delivering exceptional customer experiences every day. Our company's DNA is defined by our Core Values: Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. These values foster a great work environment where our employees thrive.Our OfferingsWe're...
-
Technical Customer Support
hace 2 días
San José, Costa Rica DXC Technology A tiempo completoOur DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs. About This Role TCSC Technical Helpdesk...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Clearsource A tiempo completoWe are seeking an exceptional **Technical Support Representative** to join our team at ClearSource. As a people-driven company, we focus on delivering exceptional customer experiences every day. Our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy - define our DNA and make us a great company to work...
-
Technical Support Expert
hace 1 mes
San José, San José, Costa Rica Clearsource A tiempo completoAbout ClearSourceClearSource is a company that values exceptional customer experiences. Our team is passionate about creating an outstanding work environment and providing top-notch support to our clients.Compensation and BenefitsWe offer a competitive salary of $45,000 per year, including benefits such as medical and dental insurance, group life insurance,...
-
Technical Support Representative: Service Operations Expert
hace 2 semanas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We Are">We are a leading technology company, designing, building, managing and modernizing mission-critical systems that the world depends on daily. Our team is always moving forward, pushing ourselves to create a more equitable and inclusive world for our employees, customers and communities.">The Role">This is a gateway into IT for those without...
-
Technical Systems Specialist
hace 2 meses
San José, San José, Costa Rica Northwind Technical Services A tiempo completoCompany Overview: Northwind Technical Services is a leading provider of innovative solutions in automation and technical services.Estimated Salary Range: $80,000 - $120,000 per annumJob Description: As a Technical Systems Specialist at Northwind Technical Services, you will play a vital role in ensuring the safety, financial, and technical success of our...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryAmazon Support Services Costa Rica Srl seeks a highly skilled and proactive Technical Support Specialist to join our BSX Support Engineering team. As a key member of our team, you will provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience.Key ResponsibilitiesCollaborate closely with...
-
Technical Support Lead
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
San José, San José, Costa Rica It France A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at It France.Key Responsibilities:Accurately document customer interactions in the CRM system, adhering to established process flows and work instructions.Serve as an internal representative, advocating for customer needs and ensuring their voice is heard within the...