Customer Care Engineer
hace 2 semanas
**About us**:
Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.** **_That’s high tech without the drama_
**About the role**:
**_
**Responsibilities**:
- **
- Incident Management: Resolve single
- Escalation Management: identify, manage, and lead escalations via established processes.
- Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer needs. May lead or participate in a Change Advisory Board.
- Configuration Management: Oversee configuration management processes, resolve issues, and implement processes to improve efficiencies.
Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
- Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users' areas, including transformation.
Teamwork: Work as part of a global, and/or multi-functional team. Lead teams which address operational processes and policies in work area. Seen as a resource and may mentor less experienced team members within the team in one or more technical
- /operational policies/standards or business areas. Is a trusted advisor inside and outside the team/technology area.
- Contract Knowledge: Demonstrates comprehensive understanding of contract obligations across business area. Provides guidance to others to meet contract obligations.
- Mentor less-experienced team members on all areas of Applications Management work.
- Capacity and Performance Ensures that the Capacity Management process and working practices are effective and efficient. Evaluates the impact of proposed changes on the capacity design and plan.
- Business Continuity Responsible for activities involving damage assessment, co
- ordination with other recovery teams, deciding on recovery steps to take, maintaining records, and providing recovery status reports.
**_
Education and Experience Required:
- **
- Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience. May have Master's degree in related field. Often holds entry-level certification(s) in work field.
- May hold intermediate-level certification(s) in work field. Typically 5+ years of relevant experience.
**_
Knowledge and Skills:
- **
- ITIL Intermediate level Certified.
- Knowledge of ISO20000.
- (developing) understanding of other technology sub-areas.
- General understanding of related technologies.
- (strong) Customer Service General Project Management.
- (developing) Influencing Others.
- (developing) Customer/Vendor Management.
- (developing) Business Analysis.
- (developing) General Financial Management.
- Strong communications skills; good presentation skills.
- Client-facing interpersonal skills. Able to lead Applications Management delivery.
**#LI-GM1**
**Job**:
Services**Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
-
HR Customer Care Specialist
hace 2 semanas
San José, Costa Rica The Coca-Cola Company A tiempo completoThe Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...
-
HR Customer Care Specialist
hace 2 días
San José, Costa Rica The Coca-Cola Company A tiempo completoThe Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...
-
HR Customer Care Specialist
hace 4 semanas
San José, Costa Rica The Coca-Cola Company A tiempo completo**Key Responsibilities** Ensuring proper understanding of employee’s needs or concerns, communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees - Conducting appropriate research and analysis according to each request Determine and provide accurate first contact resolution and...
-
HR Customer Care Specialist
hace 24 horas
San José, Costa Rica The Coca-Cola Company A tiempo completo**Key Responsibilities** Ensuring proper understanding of employee’s needs or concerns, communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees - Conducting appropriate research and analysis according to each request Determine and provide accurate first contact resolution and...
-
HR Customer Care Specialist
hace 2 semanas
San José, Costa Rica Coca-Cola A tiempo completoThe Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...
-
Hr Customer Care Specialist
hace 4 semanas
San José, San José, Costa Rica The Coca-Cola Company A tiempo completoThe Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...
-
Customer Care Director
hace 3 semanas
San José, San José, Costa Rica Nitel A tiempo completo**the gig**You lead a team of Inside Sales/Customer Care Specialists and are focused on providing an excellent customer experience for new and existing customers and you serve as an escalation point for major customer issues.You and your team have the opportunity provide customers with creative solutions and to improve customer.You direct and oversee all...
-
Customer Care Administrator
hace 3 semanas
San José, San José, Costa Rica Emerson A tiempo completoThe Customer Care Administrator will be part of a team that provides outstanding customer care experience as Emerson's frontline representative.This role is primarily responsible in handling customer contact inquiries and provide appropriate resolution, through the customer's preferred and available communication channels.This role is vital in shaping...
-
Senior Specialist, Customer Care
hace 4 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care **- **Santa Ana, Costa Rica**Are you looking to play a key role in helping tackle money laundering and other financial crime?Are you ready to unleash your potential in a global business that is committed to moving money for better?Join Western Union as an Senior Specialist, Customer Care.**Western Union powers your...
-
Customer Care Engineer
hace 2 semanas
San José, Costa Rica Micro Focus A tiempo completo**About us**: Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.**...
-
Customer Care Engineer
hace 2 semanas
San José, Costa Rica Micro Focus A tiempo completo**About us**: Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.**...
-
Bilingual Customer Care Manager
hace 3 días
San José, Costa Rica Sendwave A tiempo completo**Who we are**: Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text. What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in. We strive to make life better for everyone who touches...
-
Hair Care Expert Customer Service Representative
hace 3 días
San José, San José, Costa Rica Qualfon A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Representative to join our beauty account team. As a hair care expert, you will provide customer education on devices, user interfaces, and troubleshooting steps.Key Responsibilities:Provide customer education on devices, user interfaces, troubleshooting steps, and policies in a timely manner.Take...
-
Customer Care Representative
hace 2 semanas
San José, Costa Rica Zepz A tiempo completo**About Zepz**: Zepz is powering two leading global payments brands: WorldRemit and Sendwave. We represent brands that disrupted an industry previously dominated by offline legacy players by taking international money transfers online - making global digital payments fairer, faster, and more flexible. Our brands currently send from 50 to 130 countries,...
-
Customer Care Representative
hace 2 días
San José, Costa Rica BairesDev A tiempo completoWho We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...
-
Dental Care Representative
hace 2 días
San Francisco, Heredia, Costa Rica Aligntech A tiempo completoAbout UsAt Align Technology, we believe in transforming lives through smiles. Our innovative technology and tools help dental professionals achieve clinical results.About This OpportunityWe are looking for a highly skilled Dental Care Representative - Customer Service to join our team. The ideal candidate will have excellent communication skills, a strong...
-
Saas Customer Care Engineer
hace 3 días
San José, Costa Rica Micro Focus A tiempo completoProvides technical input, and delivery model solutions/recommendations to Application Management Services deal pursuit. Engages in and provides support for transition/transformation efforts. Undertakes the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an...
-
Saas Customer Care Engineer
hace 24 horas
San José, San José, Costa Rica Micro Focus A tiempo completoProvides technical input, and delivery model solutions/recommendations to Application Management Services deal pursuit.Engages in and provides support for transition/transformation efforts.Undertakes the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an...
-
Customer Operations Engineer
hace 2 semanas
San José, Costa Rica Cloudera A tiempo completoBusiness Area: Support **Job Description**: Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our team! Cloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our...
-
Social Customer Care, Sprinklr Specialist
hace 3 semanas
San Rafael, Costa Rica Uber A tiempo completoThe role of Global SORT (social media operations response team) is to ensure Uber provides high-quality social media customer care at scale. A crucial part of this is handling the third-party tool, Sprinklr, that ingests and facilitates all social care messaging! This role will work with the Global Head of SORT to manage all things Sprinklr tooling from a...