Saas Customer Care Engineer

**Summary/Objective**As a Software Delivery Engineer, you will join an industry-leading organization and be engaged in the full lifecycle development of the most advanced products and services solutions.You will have the opportunity to work with a global product team for software debugging, development, and release management during the full product...

Micro Focus is one of the world's largest enterprise software providers.We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.**Summary/Objective**As a Software Delivery Engineer, you will join an industry-leading...

About the JobAs an ArcSight Support Engineer Tier II, you will play a critical role in expanding our AWS-based SaaS offering.Our team provides customer and cloud infrastructure support for our ArcSight Intelligence and ArcSight Recon product offerings.This position offers excellent opportunities for growth and advancement into site-reliability-engineering,...

**Company Overview**Micro Focus is one of the world's largest enterprise software providers, helping thousands of customers worldwide manage their core IT elements so they can run and transform simultaneously.**Job Details**We are seeking a Change Guardian - Support Engineer Tier II to join our CyberRes SaaS organization. The ideal candidate will have strong...

Micro Focus is a leading enterprise software provider, delivering mission-critical technology and services to thousands of customers worldwide.About the RoleThis position involves joining an industry-leading organization and contributing to the full lifecycle development of advanced products and solutions. As a SaaS Technical Specialist, you will work with a...

**About us**:Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace.** **_That's...

Provides technical input, and delivery model solutions/recommendations to Application Management Services deal pursuit.Engages in and provides support for transition/transformation efforts.Undertakes the Service support functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis...

Key ResponsibilitiesTroubleshoot and resolve complex issues with our ArcSight SaaS offerings, encompassing both product-related and cloud (AWS) infrastructure problems.Take direct ownership of customer issues from start to finish, resolving all requests and incidents in a timely and professional manner.Categorize and prioritize ArcSight support requests...

About the OpportunityAs a Forward Deployed Software Engineer at Splunk Inc, you'll have the opportunity to work on cutting-edge projects that transform information utilization for business decisions. Our team is passionate about serverless technology and committed to customer and peer success.Your ResponsibilitiesYou will be responsible for building Splunk...

**Key Responsibilities**Ensuring proper understanding of employee's needs or concerns, communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees- Conducting appropriate research and analysis according to each request Determine and provide accurate first contact resolution and key on...

**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care.**Motivated by our values: Purpose driven, globally minded,...

**About the Role**We are seeking a highly skilled SaaS Infrastructure Specialist to join our team. As a key member of our organization, you will play a vital role in designing and implementing robust infrastructure solutions for our customers.**Key Responsibilities:**Setting up new instances on our AWS platformMaintaining existing instances, including...

**Duties and Responsibilities**- Participate as a Team Leader in the local Business, Engineering, & Support Team organization, representing the needs and requirements of the Customer Care organization- Communicate issues/concerns/needs of the local team to Americas Customer Care Leader- Communicate issues/concerns/needs/policy of Costa Rica HR/Management to...

About the Role">This position is responsible for leading the local Business, Engineering, and Support Team organization, representing the needs and requirements of the Customer Care organization. The ideal candidate will have strong communication skills, problem-solving abilities, and experience working in a fast-paced customer-centric environment.Key...

**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...

**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...

**Customer Care Senior Specialist - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for the better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...

We're looking for a highly motivated and experienced professional to join our team as a CLOUD SECURITY SOLUTIONS EXPERT. In this role, you will be responsible for providing expert guidance to our customers on how to utilize Sysdig technology to secure and manage their containers and microservices at scale.About the RoleThis is a unique opportunity to work...

**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care (Portuguese Speaker)**Motivated by our values: Purpose driven,...

**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care.**Motivated by our values: Purpose driven, globally minded,...