Cloud Cybersecurity Engineer

hace 6 días


San José, San José, Costa Rica Micro Focus A tiempo completo
Key Responsibilities
  • Troubleshoot and resolve complex issues with our ArcSight SaaS offerings, encompassing both product-related and cloud (AWS) infrastructure problems.
  • Take direct ownership of customer issues from start to finish, resolving all requests and incidents in a timely and professional manner.
  • Categorize and prioritize ArcSight support requests using ticketing systems, providing up-to-date status and information to customers.
  • Collaborate with our Site Reliability Engineering (SRE) team to deploy new ArcSight tenants and containers to AWS.
  • Assist Customer Success Managers with onboarding customers to our ArcSight SaaS offering, ensuring a smooth transition.

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