Technical Support Delivery Analyst
hace 5 meses
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
This is not “just another” customer service role. We are financials experts
Workday’s Financials and Spend domains have a broad range of high-demand products, each packed with its own set of forward-thinking features to ensure our customers meet their everyday requirements. From Expenses to Business Assets, Procurement to Financial Accounting and much more, we are there to support our customers in all their financial needs. However, we do not stop there.
Behind every extraordinary product is an outstanding team. Our financials experts don’t just deliver customer service; we deliver the Workday experience - and, sure, that may sound like a pitch - but it really isn’t.
At Workday, both Employee and Customer happiness is fundamental.
About the Role
We work with a mixture of customer use cases as we cover multiple financial modules globally. Success in this role relies on determining where to take action and who to involve to get the best and most time efficient outcomes. Balancing multiple issues with contending priorities will become second nature. No two days are the same, so if you are looking for a fast paced, collaborative role where you will be persistently challenged while growing, learning and developing, this is a phenomenal fit.
What would you do all day?- Handle a queue of financial support cases, prioritizing issues based on severity and customer impact- Work through exciting problems, motivate change and implement solutions- Handle time critical issues- Build solid relationships with our customers- Collaborate with Product Managers, QA and Development to determine solutions or workarounds- Balance ownership of existing case load while troubleshooting newly discovered issues- Maintain your knowledge of new functionality and compliance changes- Maintain certifications and training as required for the role- Get involved with initiatives, councils and projects that inspire your passion in support- Use your energy, drive and resourcefulness to encourage, mentor and coach others throughout the company- Participate in our 24/7 Global Support shifts (Support Around the World)
Key Responsibilities:
Understand and support our customers in the following areas:
- Customer Management- Configure, Price & Quote- Revenue & Project Billing- Financial Reporting (Accounts Receivable)-
- Projects (Capital)- Grants & Awards- Delivered Integrations
About You
Basic Qualifications-
- Confident communicator (verbally and in writing), who collaborates with business users and peers at all levels and varying technical abilities
Other Qualifications- A strong level of familiarity with financial terminology and business processes relevant to the role- Bachelor's degree in Finance, Accounting or related field, or equivalent work experience- Experience building internal and/or external facing documentation (KCS experience a plus)- An understanding of web service integrations that use SOAP, WSDL, XML is an advantage
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, as
-
Technical Support Analyst
hace 5 meses
Heredia, Costa Rica Moody's A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - The Technical Support Analyst will provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements. Ensuring that the Moody's values are proven in...
-
Search Analyst
hace 6 meses
Heredia, Costa Rica Publicis Global Delivery A tiempo completoJob Description Publicis Global Delivery is looking for a Search Analyst who wants to help our global clients succeed and our team continues growing. You will directly contribute to transforming our international clients 'businesses by running and activating search campaigns and guiding team members to improve their technical goals, having direct...
-
Senior Manager, Technical Support
hace 5 meses
Heredia, Costa Rica Smarsh A tiempo completo**Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...
-
Technical Support Analyst
hace 5 meses
Heredia, Costa Rica Moody's A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Objective**: - Production Support analyst is responsible for supporting our CRM Application users by handling queries raised by them. **Functional Responsibilities**: - Handle support tickets raised by internal Moody’s employees seeking help on...
-
Managed Monitoring Services- Technical Delivery
hace 5 meses
Heredia, Costa Rica Hewlett Packard A tiempo completo**Technical Delivery Manager** **Responsibilities** - Act as a single point of contact for the customer for all managed service elements in scope - Participate in the customer’s steering group meetings. - Advise on and be part of the customer’s governance for HP. - Gather customers’ requirements, analyze them, and provide feedback. - Effectively...
-
Technical Support Analyst
hace 5 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...
-
Technical Support Analyst
hace 5 meses
Heredia, Costa Rica Experian A tiempo completo**Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
-
Service Delivery Manager
hace 5 meses
Heredia, Costa Rica Hewlett Packard A tiempo completo**_ Responsibilities: _** - Owns the customer operational business relationship of mid-size to large domestic accounts. - Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication. - Leads...
-
Application Support Analyst
hace 5 meses
Heredia, Costa Rica Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
-
Technical Support Analyst
hace 5 meses
Heredia, Costa Rica Experian A tiempo completo**Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...
-
Technical Support Analyst
hace 5 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for...
-
Technical Support Manager
hace 5 meses
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Technical Support Agent
hace 5 meses
Heredia, Costa Rica CSS Corp A tiempo completo**Job title**: Technical Support Agent **Work Location**: Hybrid - UltraPark I, La Aurora, Heredia. **Experience**: Customer Service experience. Education Qualification: High School Diploma. Technical knowledge. **Roles and Responsibilities**: - Identify Customer issues - Provide solutions by the proper troubleshooting steps. - Provide courteous and...
-
Gpa Operations Support Analyst
hace 6 meses
Heredia, Costa Rica Citi A tiempo completo**Job Description**: The Ops Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to...
-
Gpa Applications Support Analyst
hace 5 meses
Heredia, Costa Rica Citi A tiempo completoThe Application Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to provide...
-
Technical Support Engineer
hace 5 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Engineer
hace 1 mes
Heredia, Costa Rica Copeland A tiempo completoTechnical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs...
-
Production Support Analyst
hace 5 meses
Heredia, Costa Rica Moody's A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Objective**: - Production Support Analyst Lead is responsible for supporting our CRM Application users by handling queries & escalations raised by them. - This role is required to be acting as a key point of contact for stakeholders around daily...
-
Pc Services Delivery Project Manager
hace 5 meses
Heredia, Costa Rica Hewlett Packard A tiempo completo**Our organization**: HP is accelerating on Services to creating outcome-based solutions for all our customer categories. Our organization (Customer Support / CSSD-WDS) delivers these services. Our team (Services Delivery Capability team) plays a key role in the design of these services with the Business Units and are responsible of developing and...
-
Service Delivery Manager
hace 6 meses
Heredia, Costa Rica Hewlett Packard A tiempo completo**_ Responsibilities: _** - Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes. - Represents services on product or solution core teams and provides service requirements into product development stages/phases,...