Application Support Analyst

hace 2 semanas

Heredia, Costa Rica Citi A tiempo completo

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsibilities**:

- The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participates in disaster recovery testing
- Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exchanges ideas and information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned in a concise and logical manner.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 2-5 years experience
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
- Participation in some process improvements.
- Previous experience or interest in standardization of procedures and practices.
- Basic Business knowledge/ understanding of financial markets and products.
- Knowledge/ experience of problem Management Tools.
- Understands of how own sub-function integrates within the function and commercial awareness
- Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
- Good customer service, communication and interpersonal skills
- Good knowledge of the business and its technology strategy
- Consistently demonstrates clear and concise written and verbal communication skills
- Knowledge of issue tracking and reporting using tools
- Good all-round team member
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholder

**Education**:

- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:

- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Cash Application Analyst

    hace 2 meses

    Heredia, Costa Rica Brenntag A tiempo completo

    **CASH APPLICATION ANALYST**: Our team in **Heredia** currently has an opening for a **Cash Application Analyst** **YOUR ROLE & RESPONSIBILITIES**: Ensure unapplied cash are identified and investigated. - Review and reconcile all payments received on a current and daily basis - Prepare detailed, accurate and organized accounts receivable reconciliations for...

  • Cash Application Junior Analyst

    hace 2 meses

    Heredia, Costa Rica Brenntag A tiempo completo

    **CASH APPLICATION JUNIOR ANALYST**: Our team in **Heredia** currently has an opening for a **Cash Application Junior Analyst** **YOUR ROLE & RESPONSIBILITIES**: Ensure unapplied cash are identified and investigated. Review and reconcile all payments received on a current and daily basis Prepare detailed, accurate and organized accounts receivable...

  • Cash Application Junior Analyst

    hace 7 días

    Heredia, Costa Rica Brenntag A tiempo completo

    **CASH APPLICATION JUNIOR ANALYST**: Our team in **Heredia** currently has an opening for a **Cash Application Junior Analyst** **YOUR ROLE & RESPONSIBILITIES**: Ensure unapplied cash are identified and investigated. Review and reconcile all payments received on a current and daily basis Prepare detailed, accurate and organized accounts receivable...

  • Cash Application Analyst

    hace 1 mes

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    AWS is seeking an experienced and hands-on Cash Application Analyst to join our Accounts Receivable team. This person will lead our efforts for managing day to day cash application. The right candidate will be responsible for maintaining stringent SLAs on productivity, turn around time and accuracy of posted cash. Candidate would be responsible for creating...

  • Cash Application Analyst

    hace 4 semanas

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    AWS is seeking an experienced and hands-on Cash Application Analyst to join our Accounts Receivable team. This person will lead our efforts for managing day to day cash application. The right candidate will be responsible for maintaining stringent SLAs on productivity, turn around time and accuracy of posted cash. Candidate would be responsible for creating...

  • Icg Kyc Application Support Analyst

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    **The KYC Application Support Analyst **is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology teams.** **Responsibilities**: - ** Analyze Citi KYC incidents and requests raised by users and work tech support...

  • Application Support Engineer

    hace 1 semana

    Heredia, Costa Rica FusionHit A tiempo completo

    **RESPONSIBILITIES AND RELATIONSHIPS** - Act as bridge between business developers to collect requirement build solutions for the business problems. - Liaise with onsite/offshore teams to remove impediments and diagnose/prevent incidents. - keen desire to learn & continuously develop your technical skills. - Be part of the global company (UK, US...

  • Technical Support Analyst

    hace 7 días

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Objective**: - Production Support analyst is responsible for supporting our CRM Application users by handling queries raised by them. **Functional Responsibilities**: - Handle support tickets raised by internal Moody’s employees seeking help on...

  • Application Process Support L3

    hace 4 semanas

    Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**:235499 We are currently seeking a Application Process Support L3 to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Incident Management - liaise with Data Support, SMI and TICM Teams to resolve process related issues - Process Escalation - follow-up with client and...

  • Principal Application Support Specialist

    hace 4 semanas

    Heredia, Costa Rica DHL A tiempo completo

    **SUMMARY** Begin your career with DHL IT Services! We are seeking for an experienced Principal Application Support Specialist to join our team. As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution...

  • Application Management Support

    hace 2 semanas

    Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 269769 We are currently seeking a Application Management Support to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Backups: Monitor and validate all backups steps: creation, storage, duration, etc. - Disk Space: Validate database space, research root cause if any...

  • Gpa Applications Support Analyst

    hace 3 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Application Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to provide...

  • Production Support Analyst

    hace 7 días

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Objective**: - Production Support Analyst Lead is responsible for supporting our CRM Application users by handling queries & escalations raised by them. - This role is required to be acting as a key point of contact for stakeholders around daily...

  • Cash Application Analyst

    hace 3 semanas

    Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Cash Application Junior Analyst

    hace 2 semanas

    Heredia, Costa Rica Brenntag A tiempo completo

    Our team in Heredia currently has an opening for a Cash Application Junior Analyst YOUR ROLE & RESPONSIBILITIES Execute cash application activities efficiently and effectively in compliance with company policies and procedures. Ensure unapplied cash are identified and investigated. Review and reconcile all payments received on a current...

  • Cash Application Analyst

    hace 3 semanas

    Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Cash Application Analyst

    hace 4 semanas

    Heredia, Costa Rica Amazon A tiempo completo

    Description AWS is seeking an experienced and hands-on Cash Application Analyst to join our Accounts Receivable team. This person will lead our efforts for managing day to day cash application. The right candidate will be responsible for maintaining stringent SLAs on productivity, turn around time and accuracy of posted cash. Candidate would be...

  • Cash Application Analyst

    hace 1 mes

    Heredia, Costa Rica Amazon A tiempo completo

    Description AWS is seeking an experienced and hands-on Cash Application Analyst to join our Accounts Receivable team. This person will lead our efforts for managing day to day cash application. The right candidate will be responsible for maintaining stringent SLAs on productivity, turn around time and accuracy of posted cash. Candidate would be...

  • Business Application Manager

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: **Application Strategy and Planning**: **Application Implementation**: **Application Maintenance and Support**: **Application Integration**: - Work with technical teams to design and implement integration solutions, ensuring data integrity and security. **User Training and Adoption**: **Vendor Management**: - Evaluate...

  • Application Support Tech C10

    hace 1 mes

    Heredia, Costa Rica Citi A tiempo completo

    The Applications Support Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...