ERP Systems Analyst I

hace 2 semanas


Heredia, Costa Rica TE Connectivity A tiempo completo

Job Scope and responsabilities:
- Application Support
- Incident Management
- Requirements gathering, documentation, and development of Test Scenario's
- Documentation & Testing of process and system solutions
- Provide ERP support/troubleshooting.
- Monitor tickets and prioritize appropriately.
- Manage user accounts and access.
- Engage with users to understand their issues and/or gather requirements.
- Resolve issues, advise users, or escalate as appropriate.
- Document issues, solutions and/or requirements.
- Work with entire Med IS to assist on projects as needed.

**What your background should look like**:
**Competencies**
- Strong communication skills in English
- Critical thinking
- Analytical ability
- Strong attention to detail and clear documentation
- Appropriate escalation
- Present information for decisions
- Strong time management skills
- Collaboration
- Action oriented
- Continuous learning
- Business knowledge
- Ability to work independently in a rapidly changing environment.

**Skills**:
- Incident Management:

- Prioritizes and diagnoses incidents. Investigates causes of incidents and seeks resolution while complying with procedures. Escalates unresolved incidents.
- Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents.
- Contributes to testing and improving incident management procedures.
- Must be familiar with ITSM / Service Desk ticketing systems (preferably Service Now)
- Must understand ITIL concepts for Production Support
- Must understand Incident Management, Problem Management, Change Management processes- Application support:

- Requirements Definition:

- Elicit and document requirements from ERP users
- Knowledge Management:

- Create knowledge articles for common issues or problems to enable user self-service and efficient support.**Qualifications**
- Experience with ERP in Medical Device manufacturing or similar regulated environment is required.
- 1 + years of experience as an ERP analyst using mid to top tier ERP systems e.g. Epicor, Syteline (Infor CSI), SAP.
- University degree or equivalent work experience in any relevant business area or IT-related field is essential.
- ITIL Foundation Certification, ITSM and or relevant technical certifications is highly desirable.
- Business related certifications or experience highly advantageous
- Practical experience with SSRS, Crystal Reports, or reporting tools advantageous
- Experience with C# helpful

**Job Requirements**
- Will be required to work flexible start/finish times
- Will be required to travel to other sites occasionally.
- May need to provide occasional on-call support during week-ends

**Competencies**:

- Values: Integrity, Accountability, Teamwork, Innovation


  • Business Analyst I

    hace 4 semanas


    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst I **BUSINESS ANALYST I (REMOTE/HYBRID)** **MAJOR RESPONSIBILITES**: This position will require a great attitude/team player, ability to understand E2E compensation plans for the sales field and meet tight deadlines, strong communication skills and ability to...

  • Business Systems Analyst

    hace 4 semanas


    Heredia, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completo

    Business Systems Analyst will be primarily working on implementing a SAAS based Enterprise Contract Management System and integrations with other related systems. You will liaise with the SAAS vendor, IT and the relevant Legal team members to complete project tasks. **Requisitos**: **Requirements**: 4-year degree in Information Management, Business...

  • Business Analyst I

    hace 4 semanas


    Heredia, Costa Rica SGF Global A tiempo completo

    Analyst level required: Business Analyst Key Responsibilities & Accountabilities - Work with Install Base data - Good understanding of Quote to cash process - Work along business stakeholders for resolution and support - Ability to support Quarter End needs - Ability to work over stretch assignments. - Provide support with queue management - Be able to...

  • Systems Analyst

    hace 3 semanas


    Heredia, Costa Rica SGF Global A tiempo completo

    **Systems Analyst** **Heredia, Costa Rica** SGF Global is looking for a Systems Analyst, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelor’s degree in information technology, or a related field. - At least 5 years’ experience as a System/Business with hands-on experience working in an agile development environment as part of a...

  • Business Systems Analyst

    hace 4 semanas


    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Business Systems Analyst. Business Systems Analyst (HYBRID) MAJOR RESPONSIBILITES: - Assists and conducts requirement workshops and other requirement-gathering sessions with various customer business units, typically on-site. - Documents and presents the results from...

  • Business Analyst I

    hace 3 semanas


    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst I BUSINESS ANALYST I (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - Responsible for delivering high quality, timely and efficient reviews of the ELA software deployment report analyses. - Analyze ELA terms and conditions in conjunction with the review process to...

  • Business Analyst I

    hace 4 semanas


    Heredia, Costa Rica Object Technology Solution A tiempo completo

    OTSI (Object Technology Solutions, Inc) has an immediate opening for a Business Analyst I BUSINESS ANALST I (HEREDIA) **MAJOR RESPONSIBILITES**: - Program enquiry Management and trouble shooting. - Support all core operational requirements through case ownership and closure, meeting KPI SLA’s - Provide suggestions for process improvements to help scale...

  • Business Analyst I

    hace 2 semanas


    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst I. BUSINESS ANALYST I (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - Work with Marketplace Operations to query and send new Azure Marketplace Orders - Work with Sales and/or Microsoft team to get any missing Customer Information - Follow-up to make sure orders...

  • Business Analyst I

    hace 4 semanas


    Heredia, Costa Rica SGF Global A tiempo completo

    Duties and Responsibilities: The Business Analyst-I will be responsible for supporting and independently executing the assigned activities that are part of the broader initiatives related to various global/regional pricing programs. This would include (and not be limited to) activities like: - Working on the given assignments related to various Pricing...


  • Heredia, Costa Rica SGF Global A tiempo completo

    Description: SYSTEM ANALYST The analyst needs to have IT experience, not Business. - Same as the AD, the SAP & Accounts Payable experience is the most important. - System Analyst will support and help with integrate/onboard sources testing within Ariba, SAP ECC and reporting systems, enhancement over future internal and production releases. - Experience in...

  • Kyc Operations Analyst I

    hace 4 semanas


    Heredia, Costa Rica Citi A tiempo completo

    **ICG KYC Operations Analyst I - C09** The ICG (Institutional Clients Group) KYC Operations Analyst I is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to...

  • Data Analyst I

    hace 4 semanas


    Heredia, Costa Rica SGF Global A tiempo completo

    Title Data Analyst - I *Location: Remote *What CW will do: Collect info from stakeholders to upload to the system. Understand these steps, execute them and being able to provide improvements *Minimum skills: 2. Ability to prioritize and organize work: set standards for processes created so that they can be replicated, ability to identify resources...

  • Business Systems Analyst

    hace 1 semana


    Heredia, Costa Rica Huntsman A tiempo completo

    Description : Business Systems Analyst Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2023 revenues of approximately $6 billion. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial...


  • Heredia, Costa Rica SGF Global A tiempo completo

    Duties and Responsibilities: The Business Analyst-I will be responsible for supporting and independently executing the assigned activities that are part of the broader initiatives related to various global/regional pricing programs. This would include (and not be limited to) activities like: - Working on the given assignments related to various Pricing...

  • Staff Systems Analyst

    hace 2 semanas


    Heredia, Costa Rica NI A tiempo completo

    POSITION OVERVIEW – Staff Data Analyst, Product Operations   The Product Lifecycle Management Portfolio has an immediate opening for a Data Analyst on the Product Operations Team.    As a Data Analyst, you will play a critical role in maintaining and ensuring the integrity and accuracy of our product master data. You will collaborate closely...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Role/Responsibilities**: Are you passionate about financial modeling and system optimization? We are seeking a Business System Analyst to join our Data & Analytics team. The analyst will be responsible for developing, improving, and tuning financial...

  • Business Systems Analyst

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Role/Responsibilities**: We are seeking a Business System Analyst to join our Data & Analytics team. The analyst will be responsible for developing and enhancing financial models along with providing technical support and troubleshooting assistance on...

  • TPM BAO Support Analyst I

    hace 2 semanas


    Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    Description The Operational Risk Analyst I is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in...

  • Business Analyst I

    hace 3 semanas


    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst BUSINESS ANALYST (HYBRID/HEREDIA) MAJOR RESPONSIBILITES: - Working on the given assignments related to various Pricing Programs (Ex: Subscription purchasing program, Hybrid Purchasing Program etc.) - Contribute towards relevant to the pricing programs -...


  • Heredia, Costa Rica Thermo Fisher Scientific A tiempo completo

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPosition SummaryThe “Credit Controller Analyst I” will play a key role within the “Order to Cash” Department, in supporting the business in the skilled management of credit exposure and collection of trade debt for the NA Region.To ensure success as a credit...