Senior Business Systems Analyst

hace 13 horas

Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Information Technology & Systems

Schedule: Full Time

Shift: Day Shift

**Company Description**:
**About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

As a Senior Business Systems Analyst you will work closely with IT Operations, Business Operations, and Product Development within Experian Partner Solutions to add value by solving business problems with an agile mindset. You will be responsible for driving detailed conversations on operational improvements, gap analysis, platform stability, and monitoring enhancements. Experian Partner Solutions helps 300+ businesses protect their 60M+ customers by building enterprise-level (1) identity, (2) credit, and (3) data breach cybersecurity SaaS products in a white-label (B2B2C) branded format. Experian Partner Solutions and its ‘sister’ business unit Direct-to-Consumer form Experian Consumer Services, a large business segment inside the global information services company commonly known as Experian. What you’ll be doing - Become a functional expert in EPS platform features & capabilities - Gather, analyze, document, and validate systems by conducting interviews, observation sessions, and workflow process analysis - Be a leader of continuous improvement. Define improvements to business processes, operational processes, and monitoring
- Author end-to-end data flows and identify gaps in documentation and monitoring with a customer viewpoint
- Provide white-glove service to top clients by creating, utilizing, and reporting on data trends on a daily basis to ensure successfully service delivery and product stability
- Organize and help build a customer-centric monitoring platform for EPS
- Provide support to perform audits on monitoring tools to ensure the entire IT Enterprise is being properly monitored
- Seek new approaches to business problems utilizing existing tools/products and innovations as appropriate
- Author systems documentation and other supporting materials to detail operational and business needs
- Prepare 'as is' and 'to be' workflows, identify high-level gaps & differences
- Anticipate positive and negative impacts throughout the organization regarding proposed solutions
- Experience developing solutions and performing work using agile principles
- Communicate periodically with executive management regarding the status of current project initiatives and obtain executive guidance and approval as required to advance initiatives
- Maintain effective relationships with sponsors, stakeholders, and key partners
- Contribute to the definition and development of multi-year product roadmap
- Support the definition and generation of project metrics and reporting across products and top clients

**Qualifications**:

- Computer Science degree or equivalent
- 5-8 years experience as a Business Systems Analyst in a large organization
- Experience working with operational platforms and stability is preferred
- Strong knowledge of project management methodologies
- Demonstrates critical thinking capabilities and follows through with internal and external customers
- Ability to work with management to measure and improve customer satisfaction
- Business and Operational process and system integration workflow design (MS Visio, Lucidchart, etc)
- Excellent communication skills; equally comfortable speaking to business execs, or technology resources
- Strong written and verbal communications skills (fluent in English)

**Additional Information**:
**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together
- Experian is

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