Icg Kyc Application Support Analyst

hace 6 meses

Heredia, Costa Rica Citi A tiempo completo

The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

**Responsibilities**:

- ** Analyze Citi KYC incidents and requests raised by users and work tech support teams until issues are resolved**:

- ** Act as Citi KYC SME to senior stakeholders and /or other team members**:

- **Validate data patches developed by technology teams**:

- Formulate and define systems scope and project objectives through research activities and provide guidance to new or lower level analysts
- Analyze business client needs, document requirements and new technology, and derive test cases
- Define and analyze enhancements and assist in redesigning business processes and process automation
- Prepare reports, metrics and presentations and exchange ideas/information in a concise and logical manner between business units and IT
- Test systems to ensure projects meet requirements and identify system problems to develop solutions based on analyses

**Qualifications**:

- 2-5 years of relevant experience
- Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
- Knowledge of applicable business systems and industry standards
- Proven analytical, data analysis, organization and presentation skills
- Demonstrated ability to manage a diverse project portfolio
- Consistently passionate for research, ideation and exploration with understanding of business analysis procedures and concepts
- Consistently demonstrate clear and concise written and verbal communication
- Proven ability to work independently and in a team with understanding of how collaboration accomplishes objectives

**Education**:

- Bachelor's degree/University degree or equivalent experience
- **Job Family Group**:
Technology
- **Job Family**:
Business Analysis / Client Services
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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