Empleos actuales relacionados con Technical Support Analyst - Heredia - Moody's
-
Technical Support Analyst
hace 3 semanas
Heredia, Costa Rica Moody's A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - The Technical Support Analyst will provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements. Ensuring that the Moody's values are proven in...
-
Unix Technical Support Analyst
hace 3 semanas
Heredia, Costa Rica Citi A tiempo completoThe Unix Technical Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...
-
Technical Customer Support Analyst
hace 1 día
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
-
Technical Support Analyst
hace 1 día
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...
-
Technical Support Analyst
hace 3 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...
-
Technical Support Analyst
hace 3 semanas
Heredia, Costa Rica Moody's Investors Service A tiempo completoProvide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements. Ensuring that the company MIT values are demonstrated in all day to day activities in order to meet business needs. **Functional Responsibilities: Specific responsibilities for this position...
-
Technical Business Analyst
hace 3 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: As an eCommerce Business Analyst, you will be responsible for documenting the functional requirements, technical specifications and website design for the client’s business needs, while providing expertise in product knowledge and feature/functionality as it relates to eCommerce. You will also be responsible for reviewing complex data files,...
-
Technical Support Analyst
hace 6 días
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...
-
Technical Support Analyst
hace 6 días
Heredia, Costa Rica Experian A tiempo completo**Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
-
Global Support Analyst
hace 2 semanas
Heredia, Costa Rica Selligent Marketing Cloud A tiempo completoGlobal Support - Analyst (Tier 2)_ About Cheetah Digital DEDICATED TO MARKETERS. This is more than just a tagline to us - it embodies who we are and serves as our underlying philosophy for every decision we make as an organization. Cheetah Digital is the trusted partner to some of the best brands in the world. Our brand partners know that our dedication to...
-
Associate System Support Analyst
hace 4 semanas
Heredia, Costa Rica DHL A tiempo completoWe are looking for an Associate System Support Analyst to join our team in our Heredia office. This position is based on-site. **Best Qualifications** - Technical knowledge in hardware (Desktop and Laptop) and software (installation, configuration and troubleshooting) - English level B1 - Minimum one year of work experience in IT - Proactivity, order and...
-
Apps Support Intmd Analyst
hace 5 días
Heredia, Costa Rica Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
-
Technical Support Manager
hace 3 semanas
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Apps Support Analyst
hace 3 semanas
Heredia, Costa Rica Citi A tiempo completoThe Apps Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of...
-
Applications Support Analyst
hace 3 semanas
Heredia, Costa Rica Citi A tiempo completoThe Applications Support Analyst typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive...
-
Apps Support Analyst
hace 5 días
Heredia, Costa Rica Citi A tiempo completoThe Apps Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of...
-
Technical Business Analyst
hace 2 semanas
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Apps Support Sr Analyst
hace 3 semanas
Heredia, Costa Rica Citi A tiempo completoThe Apps Support Senior Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...
-
Technology Support Analyst
hace 3 días
Heredia, Costa Rica Moody's A tiempo completoThe Technical Support Analyst will provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements. Ensuring that the Moody's values are proven in all day to day activities in order to meet business needs. The TSA will be exposed to heavy customer...
-
Technical Support Manager
hace 3 semanas
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
Technical Support Analyst
hace 1 mes
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
**Objective**:
- Production Support analyst is responsible for supporting our CRM Application users by handling queries raised by them.
**Functional Responsibilities**:
- Handle support tickets raised by internal Moody’s employees seeking help on Salesforce ecosystem.
- Responsible for triaging and escalating any production issue affecting outages per procedures.
- Provide clear and regular updates to users through the support life-cycle.
- Facilitate discussion with stakeholders, L2/L3 Support, Business Analysts or vendors, if needed.
- Create Knowledge articles where required for team reference.
- Properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now, Jira, Service Desk, IDAM etc.
**Qualifications**:
Minimum education and work experience required for this position include:
- Minimum 2 years of relevant experience.
- Bachelors degree in Computer Science/IT or engineering.
- Solid Salesforce platform knowledge and experience with Sales cloud is required.
- Experience with handling complex Salesforce systems, third party integrations, data loader, excel connector, Workbench/SF Inspector, and writing/understanding SOQL queries on Salesforce database is preferred.
- Experience with Apttus/Conga CPQ or any other CPQ is desirable.
**The key competencies for this position include**:
- High degree of professionalism with ownership traits, when addressing and resolving issues.
- Demonstrated team player in resolving issues faster, during high case volumes or multiple high priority issue scenarios.
- Ability to think logically and pay close attention to detail.
- This position requires the individual to be flexible in availability to provide support in shifts in line with business needs.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
