Technical Support Analyst

hace 1 semana

Heredia, Costa Rica Experian A tiempo completo

Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**Job Description**:
ESSENTIAL FUNCTIONS:

- Logs all client contacts and issues.
- Responsible for detailed first-level support, troubleshooting and problem resolution where possible.
- Assigns and categorize support tickets to appropriate functional areas.
- Notifies clients of the status of their support tickets within agreed to Service Levels.
- Verifies support ticket closure and ongoing client communications.
- Work directly with clients, Account Management, Engineering and Implementation teams.
- Attend and participate in internal and client meetings.
- Provides client status reports as needed.

**Qualifications**:
Qualifications:

- Bachelors degree or greater in related field, or equivalent education and experience.
- Minimum 3 years’ experience working in the healthcare software industry.
- Experience in a Technical Support Center or Technical Call Center environment in a level1 and Level 2 capacity with healthcare products a plus.
- Excellent interpersonal and communication skills. Independent problem solving and self-direction are critical.
- Strong technical skills with Windows Operating System including remote desktop, log file analysis, text editor usage. Experience with command line tools and scripting a plus.
- Multiple website monitoring and troubleshooting..
- Must be able to handle multiple tasks, take initiative and prioritize.
- Strong attention to detail and accuracy are required.
- Experience with medical practice management systems, pref
- Experience with medical practice management systems, preferably EPIC, NextGen, IDX Flowcast, or IDX Groupcast.
- Technical experience and Support/Call Center experience with one or more of these practice management systems preferred.
- Experience with healthcare Insurance Eligibility products is a plus.
- Experience with review and analysis of EDI data (270/271 or 835/837) a plus.
- Ability to redirect client inquiries, when appropriate to the other functional areas with the appropriate level of information, to assist in resolving the client’s issue.
- Works well in a team oriented structure to achieve goals.

Additional Information_
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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