Technical Support Analyst

Full-time

Employee Status: Regular

Role Type: Home

Department: Customer Service

Schedule: Full Time

**Company Description**:

- Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 World’s Most Innovative Companies by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
- Experian Data Quality is a recognized industry leader of data quality and data quality management solutions. Our comprehensive solutions validate, standardize, enrich, profile, and monitor your customer data so that it is fit for purpose. With flexible SaaS and on-premise deployment models, our software is customizable to every environment and any vision. In this role, you will have the opportunity to support our clients, allocated all around the globe, contemplating a variety of industries. You will have the opportunity to become an expert in EDQ's software portfolio, and to provide a world-class support to our clients, enhancing a great experience and ensuring they value our company in a very competitive industry.

**Qualifications**:

- Provide remote, software technical support for Experian EDQ clients. Our solutions include data cleansing, validation enrichment and profiling.
- Collaborate with internal teams, including product development, Level 2 and Level 3 engineering team, and account management, to resolve complex technical issues and escalate when necessary.
- Document interactions with costumers, including troubleshooting steps, solutions provided, current action owner and follow-up plans, in a clear and concise manner.
- Assist in the creation and maintenance of knowledge base articles through the Knowledge Centered Service methodology.
- Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.

**What your background looks like**
- 1-3 Years of Desktop Support, Help-Desk, or IT related support
- BA degree or equivalent experience desired
- English Level B2
- Familiarity with SOAP UI, SFTP, JSON, REST APIs and SaaS
- IT/Networking general knowledge
- CLI knowledge
- Familiarity with SOAP UI, SFTP, JSON, REST APIs and SaaS
- CLI knowledge
- Being passionate about the data world

**Additional Information**:
**This is a permanent home-based role in Costa Rica. No relocation available.**

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

Experian Careers - Creating a better tomorrow together