Technical Business Analyst

hace 15 horas

Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
As an eCommerce Business Analyst, you will be responsible for documenting the functional requirements, technical specifications and website design for the client’s business needs, while providing expertise in product knowledge and feature/functionality as it relates to eCommerce. You will also be responsible for reviewing complex data files, setting system and database configurations, and providing guidance on best practices.

You will need to be able to speak to the internal technical capabilities of eCommerce products, while also understanding the client’s requirements and goals, in order to provide them with the direction and guidance that is required to create for the best user experience as it pertains to their eCommerce business needs.

**Responsibilities**:

- Regularly communicate progress and alert Project Managers and stakeholders if a deliverable is not achievable or is likely to slip, allowing sufficient time for a sensible course of action while recommending alternative approaches and/or options to accommodate deadlines and prevent slippages.
- Work closely with stakeholders to clearly define what will be considered in and out of scope for the project and ensuring all project team members and stakeholders understand the impacts if any and obtain all necessary sign-offs.
- Be the main point of contact for the Application Support Team in fielding questions/concerns regarding requirements and assisting the team in developing their test plans.
- Be the main point of contact for other internal Billtrust Teams in fielding questions/concerns as it relates to the build of how to support a client’s in-scope requirements.
- Consistently learning and keeping up to date on Billtrust eCommerce products, capabilities and new features.
Support and analyzes the feasibility of presales and sales opportunities where necessary.
- Write detailed universally understood procedures for permanent records and for use in training.
- Recommend, and make improvements to the Standard Operating Procedures (SOP) and Desk Top Procedures (DTP) documentation that is leveraged by the team for implementing eCommerce clients.
- Participate in the learning and development of junior professional services staff

Skills and Experience:

- 3+ years of experience in an eCommerce, Software Implementation Consultant, Technical Business Analyst, or related role.
- Expertise with written and oral communication in gathering and documenting requirements, database configuration, website design and interacting with business partners and technical resources at all levels of organizations both internally and externally.
- Outstanding problem solving, analytical and decision-making skills.
Experience and strong proven ability to interact and communicate effectively with both technical and non
- technical personnel.
- Looks at the global picture and thinks outside of the box by communicating creative and innovative thinking by bringing new ideas and improvements forward.
- Develops a well-defined, shared understanding of the project scope

About Auxis:
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