Technical Support Analyst

hace 6 meses

Heredia, Costa Rica Experian A tiempo completo

**Company Description**
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish - and we’re not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

The Experian Data Quality (EDQ) North America Professional Services team is focused on helping our clients achieve successful outcomes through both the pre
- and post-sales phases of their technology investments.

Experian Data Quality is a fast growing, entrepreneurial organization created under the Experian Corporation. EDQ focuses on providing Data Quality Management Tools and Services utilized by some of the largest organizations in the world to help them effectively manage their data.

Experian Data Quality enables organizations to unlock the power of data. We focus on the quality of our clients’ information so they can explore the meaningful ways they can use it. Whether optimizing data for better customer experiences or preparing data for improved business intelligence, we empower our clients to manage their data with confidence. We have the data, expertise, and proven technology to help our customers quickly turn information into insight. We’re investing in new, innovative solutions to power opportunities for our people, clients, and communities.

**What you’ll be doing**
- Provide remote, software technical support for Experian EDQ clients. Our solutions include data cleansing, validation enrichment and profiling.
- Collaborate with internal teams, including product development, Level 2 and Level 3 engineering team, and account management, to resolve complex technical issues and escalate when necessary.
- Document interactions with costumers, including troubleshooting steps, solutions provided, current action owner and follow-up plans, in a clear and concise manner.
- Assist in the creation and maintenance of knowledge base articles through the Knowledge Centered Service methodology.
- Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.

**Qualifications**
- 1-3 Years of Desktop Support, Help-Desk, or IT related support
- BA degree or equivalent experience desired
- Proficient in:

- Windows Server/Linux environment
- CLI
- Knowledge in:

- Basic networking concepts
- Remote desktop technologies
- Salesforce or similar ticketing systems
- English Level B2
- Strong communication and interpersonal skills
- Analytical and problem solving skills
- Organize and manage multiple tasks and priorities.
- Able to work non-standard business hours as required
- Ability to resolve issues over the phone utilizing remote control tools.
- Communicate clearly and concisely, both orally and in writing.
- API Knowledge preferred
- Passionate about the Data Quality world
- ** Schedule: Sunday to Thursday / 03:00pm to 10:00pm**

**Additional Information**
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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