Managed Monitoring Services- Technical Delivery

hace 6 meses


Heredia, Costa Rica Hewlett Packard A tiempo completo

**Technical Delivery Manager**

**Responsibilities**
- Act as a single point of contact for the customer for all managed service elements in scope
- Participate in the customer’s steering group meetings.
- Advise on and be part of the customer’s governance for HP.
- Gather customers’ requirements, analyze them, and provide feedback.
- Effectively handle customer requests and priorities.
- Understand Customer Digital Experience goals, strategic plans, and constraints to advise on the best use of PIXM service.
- Analyze customer’s data and provide actionable insights to customers.
- Identify and justify automation opportunities based on value to the customer.
- Support customer initiatives in HP’s areas of operations.
- Build content based on customers’ requirements and manage and collaborate with the remote MS team for advanced scripting.
- Provide new insights to integrate HP with existing solutions and internal processes.
- Work with the CSMs to position HP with customers’ service owners.
- Deliver service elements against a set of Service Levels.
- Identify and deliver against agreed use cases.
- Work with the Account teams to support the operationalization of Nexthink inside the Customer organization.
- Prepare weekly, monthly, and quarterly reports internally for the Managed Services’ management and the customer.
- Prepare all customer-facing and internal deliverables.
- Coordinate and communicate all aspects of the Managed Services activities with other teams, such as Sales, Support, and Customer Success.
- Escalate internally and externally when required.
- Stay current on product development/releases to a level required for the above activities;
**Skills and Qualifications**

**Required**:

- BA/BS preferred in computer science or computer engineering.
- Minimum of 5 years of experience in technical consulting, analytics & automation
- Demonstrated skills in data analysis
- Drive to provide actionable insights and automation.
- Experience with transformation projects (e.g., Win10, O365)
- Extensive technical knowledge of end-user computing
- Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input
- Deep knowledge of IT operations
- Ability to learn new technologies quickly
- Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions.
- Excellent communication, social awareness, customer-facing, and teamwork skills
- Exceptional problem management skills
- Ability to handle challenging environments
- Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies

**Preferred**:

- Practical knowledge of SQL, XML, windows PowerShell,
- Practical experience with data integration methods and technologies,



  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job scope/summary**: This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    To support HP Managed Monitoring Services, we are looking for an experienced Data Analyst who can perform advanced data analysis to support HP strategic accounts and provide ongoing value to HP customers in different areas of operations. The role focuses on working with Technical Service Delivery Managers (TDM) and automation engineers to analyze and...

  • Managed Services

    hace 6 meses


    Heredia, Costa Rica Hakkoda A tiempo completo

    **ABOUT HAKKODA** Hakkoda is a modern data consultancy that empowers data driven organizations to realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being easy to work with, and being an...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Our organization**: HP is accelerating on Services to creating outcome-based solutions for all our customer categories. Our organization (Customer Support / CSSD-WDS) delivers these services. Our team (Services Delivery Capability team) plays a key role in the design of these services with the Business Units and are responsible of developing and...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for effectively resolving moderate technical issues involving hardware and software through interactions with internal and external businesses and end users. The role engages in coordinating innovative solutions while supporting businesses to minimize issue occurrences and addressing complex challenges. The role...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Our organization**: HP is accelerating on Services, with now a dedicated business unit. Our organization (Managed Delivery Services) is the powerhouse behind these services. Our team (PC Services Delivery Capability team) plays a key role in the design of these services with the Business Unit, and we are responsible of developing and optimizing how they...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees. **Job...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Owns the customer operational business relationship of mid-size to large domestic accounts. - Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication. - Leads...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share...


  • Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    The operations admin lead role will be responsible to ensure that the End to End PCL operations go to plan. **Case management**: Monitoring queues for ticket, taking ownership of various types of tickets - Catalog requests, Incident tickets, Business control tickets and managing until ticket closure Swivel information between various service management...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes. - Represents services on product or solution core teams and provides service requirements into product development stages/phases,...

  • Kn Global Services Her

    hace 6 meses


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. ** Your Role**: The Hosted Services Delivery Specialist is responsible for creating, updating and verifying information on KN's platforms for different regions. ** Your Responsibilities**: + Learn how to...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...