Principal Infrastructure Delivery Specialist
hace 8 horas
**Day to day responsibilities**:
- Execute project management activities for large, major or complex Hosting or Infrastructure related projects, plan and schedule related Infrastructure Delivery Management activities.
- Coordinate infrastructure delivery for complex and large projects
- Assist customers in a friendly and efficient manner.
Provide best in-class service.
- Manage change requests to production environment while minimizing impact to Production environment and IT infrastructure
- Manage internal projects focused on hardware infrastructure improvement with related activities such as project planning, resource planning and reporting.
Follow ITS processes and procedures.
- Coordinate change requests to production environment, responsible for quality of documents and mínimal adverse effect to business, coordination within Production Services.
- Obtain sign off of Operations Acceptance Testing (OAT) for managed projects to ensure environment released to production has been delivered according to ITS standards and is fully supportable by Production services Operations and Solution support departments
- Provide consultancy and guidance on infrastructure deliverables, infrastructure standards and related service management processes and procedures.
- Single point of contact for multiple specific projects on behalf of Production Services
- Understand the needs, objectives and constraints of those in other functions
- Understand the talent needs of the team and develop people who can meet those needs, act as mentor and consultant for junior team members
- Develop and implement solutions to problems.
Ensure all solutions implemented follow the GWSS and ITS standards.
- Influence and persuade others to take a specific course of action
- Make decisions, prioritize, and check progress against targets.
Break down course of action into smaller steps and planning and resourcing
- Provide risk and impact analysis and CAB approval of hardware infrastructure related requests for change in "Approval in Principal" or "Approval for Implementation"
- Review existing practices and procedures to identify areas for improvement and automation, suggest solutions and negotiate with all impacted parties to achieve successful implementation
**Highly Preferred Skills**:
- Excellent knowledge to build Antivirus environment and have upgrades to be compliant.
- Manage coordination with Local IT to improve compliancy.
- Knowledge Management and documentation.
- Incident and Problem ticket analysis and trend analysis.
- Document technical process and procedures in a clear and understandable manner.
- Liaison/Knowledge transfer between GPWS\NGWS services and Service Desk\Country IT.
- Manage request for Change
- ITIL Foundation knowledge or Certification
- Excellent knowledge with Anti Virus Infrastructure and Anti-virus client softwares (Symantec, McAfee, Trendmicro.etc)
- Excellent knowledge of English Language (both spoken and written)
- Prince 2 Certification (or PMP)
- University degree in computing/technical/math/science
- Leadership capability to drive and motivate teams to meet project deliverables
- Strong analytical thinking
- Excellent communication skills
-
Principal Network Engineer
hace 5 días
Heredia, Costa Rica DHL A tiempo completo**SUMMARY**: Your role will be to function as a Principal Network Security Engineer within the Secure Access Engineering team responsible for the design and implementation of Network security technologies and services within existing Data Centers, Public Cloud and branch office infrastructure. **RESPONSIBILITIES**: - Support the global Secure Access...
-
Principal Pki Engineer
hace 8 horas
Heredia, Costa Rica Dhl A tiempo completoYour role will be to function as a Principal PKI Engineer responsible for the design and implementation of PKI and Cryptographic services to support DPDHL Group's on-prem and Cloud Initiatives.**RESPONSIBILITIES**:- Support the PKI and Cryptographic Services team in the delivery of properly engineered PKI and Cryptographic services, including the management...
-
Principal Network Engineer
hace 8 horas
Heredia, Costa Rica Dhl A tiempo completo**Role Title**: Principal Network Engineer****Business Unit**: IT Services****Role Purpose**:- Provide consultancy in the Telecoms area to other ITS teams and BUs under governance of Global Production Sourcing, Infrastructure Architecture and Infrastructure Product Management teams.- To provide technical and implementation support for the deployment of...
-
Principal Cloud Engineer
hace 9 horas
Heredia, Costa Rica Experian A tiempo completo**Company Description**Experian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...
-
Principal Engineer
hace 9 horas
Heredia, Costa Rica 360Training A tiempo completo**Principal Engineer****Responsibilities**:Strategy and Roadmap:- Identify opportunities to enhance existing processes and workflows with Azure cloud and M365 technologies- Champion new solutions and enhancements by making technical recommendations to business and IT stakeholdersImplementation and Integration:- Collaborate with infrastructure and development...
-
Cisco Uc Principal Engineer
hace 5 días
Heredia, Costa Rica TTEC Digital A tiempo completoCisco UC Principal Engineer - Remote At TTEC Digital we are currently undergoing a search for experienced **Cisco Unified Communications Principal Engineer** to provide design, deployment and delivery support of our Cisco UCCE Contact Center services and solutions. This an excellent career opportunity for someone with prior voice and data engineering...
-
Infrastructure Specialist
hace 9 horas
Heredia, Costa Rica Kyndryl A tiempo completo558402BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...
-
System Support Specialist
hace 8 horas
Heredia, Costa Rica Dhl A tiempo completoWould you like work in a global multicultural organization?Middleware Infrastructure Services team is looking for an experienced System Support Specialist who is specialized in Middleware.You will be responsible for the 2nd level support of all Middleware technologies (Weblogic Application Server, WebSphere Application Server, WebSphere MQ, Tomcat, IIS,...
-
Principal Application Support Specialist
hace 3 días
Heredia, Costa Rica DHL A tiempo completo**SUMMARY** Begin your career with DHL IT Services! We are seeking for an experienced Principal Application Support Specialist to join our team. As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution...
-
Infrastructure Analyst 1
hace 3 días
Heredia, Costa Rica Citi A tiempo completoDo you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well organized? Are you willing to collaborate with multiple teams across various functions to deliver premier services? Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in...
-
It Infrastructure Project Management
hace 8 horas
Heredia, Costa Rica Kyndryl A tiempo completo529254BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...
-
System Support Specialist
hace 9 horas
Heredia, Costa Rica Dhl A tiempo completo**Role Title**: System Support Specialist****Business Unit**: IT Services****Role Purpose**:This role will work within Build and Run Operations - Identity & Access Management team and will be primarily managing the daily operations of the Main Directory Services and Cloud Identity service.The services within Main Directory Services include Microsoft Active...
-
Infrastructure Analyst 1
hace 3 días
Heredia, Costa Rica Citi A tiempo completoDo you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well organized? Are you willing to collaborate with multiple teams across various functions to deliver premier services? Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in...
-
Technical Support Delivery Manager
hace 8 horas
Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Sr. Delivery Manager
hace 8 horas
Heredia, Costa Rica Moody'S A tiempo completoDevelop and maintain project plans and schedules, in collaboration with development teams and other stakeholders.- Create and maintain ongoing reporting to track key performance indicators (KPIs) and provide insight to stakeholders.- Foster a culture of continuous improvement, encouraging innovation and driving positive change within the organization-...
-
Principal Pki Engineer Developer
hace 8 horas
Heredia, Costa Rica Dhl A tiempo completoWe are looking for new colleagues for our PKI and Cryptographic Services Team.We build/run all Public Key Infrastructure and Cryptography related services for DPDHL Group.**Your daily work**:- Development and implementation of Public Key Infrastructure (PKI) core and peripheral components according to customer requirements and latest security standards:-...
-
Delivery Manager
hace 8 horas
Heredia, Costa Rica Moody'S A tiempo completoRole/Responsibilities:- Lead projects which are broad in scope, interdependent, high risk, high impact, have medium to long term implementation time frames and are cross functional.Project teams typically include onshore, offshore, internal, external and lead services resources, which are global in geographic focus- Promotes cross-functional interaction...
-
Intern Program
hace 8 horas
Heredia, Costa Rica Ibm A tiempo completo**Introduction**The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves.Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach.Our Infrastructure Specialists are responsible for keeping up with these...
-
Client Services Principal Architect, Experian
hace 4 días
Heredia, Costa Rica Experian A tiempo completoCompany Description We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to Work For**. In addition, for the last five years we’ve been name in the top **100 “World’s Most Innovative Companies” by Forbes Magazine**. This position will be supporting the Experian Consumer Services (ECS) - a passionate and...
-
Cloud Infrastructure Architect, Professional
hace 8 horas
Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completoBasic qualifications - 7+ years of IT implementation experience and expertise integrating cloud services with on-premise technologies - Bachelor technical degree or related experience - Hands-on experience leading the design, development and deployment of business software at scale or current hands-on technology infrastructure, network, compute, storage, and...