Sr. Delivery Manager

hace 9 horas

Heredia, Costa Rica Moody'S A tiempo completo

Develop and maintain project plans and schedules, in collaboration with development teams and other stakeholders.
- Create and maintain ongoing reporting to track key performance indicators (KPIs) and provide insight to stakeholders.
- Foster a culture of continuous improvement, encouraging innovation and driving positive change within the organization
- Encourage the active use of a strong risk management framework with the project teams and internal partners.
Raise any risks / roadblocks with appropriate level of vitality.
- Ensure readiness for change across business by ensuring efficiency of change management programs that will result in the early adoption of the new solution and business processes.
- Participate in Change Advisory Board meetings to review communication and release plans.
- Coordinate with project teams consisting of employees, on-site consultants, and offshore resources, and ensure the team completes its deliverables with a high level of quality and on time.
- Ensure effective delivery by managing project meetings, estimation, requirements, scheduling/planning efforts, risks, and mitigation within the Moody's Technology Services Group.
Review and clarify project requirements, provide estimates, and task breakdowns, and participate in the creation and delivery of accurate and achievable project plans and budgets.
- Manage stakeholder expectations through effective relationship building to foster collaboration and develop credibility.
- Provide well-crafted stakeholder and governance communications on time with accuracy and completeness.
- Manage group commitments and deliverables.
- Track and improve velocity.
- Remove impediments for the team.
- Risk and issue tracking.
- Create a positive, collaborative, and supported working group environment.
- Drive scrum meetings on a timely and consistent basis.
- Facilitate discussion, decision making, and conflict resolution.
- Keep management well informed of activities and raises concerns as appropriate.
Uses judgment to assess when to bring issues and suggestions for improvement to management's attention.
- Manage group commitments and deliverables.
- Bachelor's degree, preferably in technology/business or equivalent.
- 5 years project and/or infrastructure solution delivery lifecycle experience, preferably in the financial services industry.
- Experience managing projects following agile methodology.
- Proficiency in Project Management tools (Jira, Confluence, Trello).
- Intermediate/Advanced knowledge of Excel and PowerPoint.
- Solid and demonstrated understanding of the Project Lifecycle and its inherent responsibilities such as planning, estimating, risk mitigation and project metrics.
Proven ability and reputation to lead a project team from concept to completion within agreed schedule and budget.
- Ability to understand the importance of following IT Governance processes, capturing and maintaining updated metrics for reporting within a project, resource, and development tools.
- Ability to facilitate and negotiate interpersonal, inter-team conflict sessions, and vendor management.
- Intermediate/Advanced knowledge of Microsoft Office (Outlook/Word/Excel/PowerPoint).
- Excellent organizational skills and ability to be agile and handle multiple projects and timelines while being details oriented.
- Strong verbal and written communication skills and the ability to interact with business users at all levels in the organization.
- Proven history of managing large projects with cross functional teams in varied time zones.
- Accountability and willingness to be pro-active in learning and improving the quality of deliverables and efficiency of processes.
- Demonstrate ability to be a self-starter.
- Problem solver who collaborates in a constructive manner to create iterative improvements for operational efficiencies within the team functions.
- Ability to multitask between ad hoc and planned activities with tight time frame and multiple priorities.
Technology Services Group - EBS Operations

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.
Click here to view our full EEO policy statement.
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Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

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