Principal Application Support Specialist

hace 24 horas


Heredia, Costa Rica DHL A tiempo completo

**SUMMARY**

Begin your career with DHL IT Services

We are seeking for an experienced Principal Application Support Specialist to join our team.

As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.

**What you will do**:

- Carries out specific assignments related to their technical expertise, either alone or as part of a team in order to achieve the milestone.
- Analysis of functional, technical and business requirements to help contribute to the design, build and implementation of the solution.
- Investigates problems and other requests for support and determines appropriate actions.
- Liaise with staff responsible for the development of the system to overcome known problems and related bugs. Interface and give guidance to the development team.
- Specify requirements for environment, data, resources and tools (including testing suite).**You should have**:

- Educated to degree level (Computer Science or related field) or holds a professional qualification
- At least 8 -11 years of relevant working experience in Application Support
- Able to work provide 24/ 7 on call rotational support
- Able to work on 3 rotational shift (morning, noon and night)
- Express Business Processes knowledge is preferable
- Persistence, initiative and creative person
- Good command of English, verbal and written
- Customer Centric
- Technologies:

- Linux, incl. scripting
- Oracle DB, SQL

**APPLICATION YOU WILL USE**:

- IBM Websphere
- Unix command
- Shell scripting
- Oracle SQL
- WTX
- Apigee
- MS Azure

**WHAT YOU WILL GET FROM US**
- Great team of IT professionals with global working exposure
- Flexible Benefits - customized according to individual needs
- On-going professional and technical training and certifications
- A multicultural environment in modern offices
- Choose any day for your vacation from earned public holiday (Saturday and ad hoc)
- Smart casual everyday
- Global internal job opportunities available within DPDHL
- Unlimited Outpatient Medical
- Home office possibilities

**ABOUT**

**US - DHL IT Services**
- IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:
- Runs more than 7700 servers;Processes 9 million shipment information messages per day;- Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents - Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).



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