Application Support Engineer Ii

hace 2 días

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
The organization’s vision is for their people, data and technology to become a necessary part of every major consumer economy in the world. One of the largest operating divisions, with $750 MM in sales is the Experian Consumer Services group. ECS is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to develop products that help keep people financially healthy.

**What you’ll be doing**

**Experian’s Application Support Engineer will be responsible for the following support responsibilities**:

- Research, and diagnose complex software issues raised by clients/members
- Develop, test, and execute SQL queries to aid in the investigation and analysis of issues
- Examine error logs and database content to determine the cause of a problem
- Document and implement workaround solutions wherever possible.
- Document steps to reproduce for resolution with internal and external resources
- Document processes procedures, and technical instructions for future reference and use by support teams
- Create/manage production/staging support tickets

**Qualifications**:
**What your background looks like**
- 3+ years of development or technical support experience
- Experience developing or supporting sites using API and SDK integration
- Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting
- Knowledge of troubleshooting and implementing Web technologies
- Knowledge of programming and software development concepts
- Demonstrates critical thinking capabilities and follows through with customers
- Excellent written and verbal communication skills
- Detail-oriented and self-motivated
- Desire to learn quickly and thrive in a changing environment
- Bachelor’s Degree in Computer Science or related field

Additional Information
**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

LI-TV1

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

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