Empleos actuales relacionados con Application Process Support L3 - Heredia - NTT DATA

  • Senior Application Support Specialist

    hace 2 días

    Heredia, Costa Rica DHL A tiempo completo

    **About the role**: - You as an Application Support Specialist will provide 2nd level support for a Business-Critical Applications **Infor System 21** for the **DHL DGFF** division (100+ countries across the globe). This requires technical abilities to ensure that customer inquiries and issues are resolved within the Service Level Agreement targets. As a...

  • Senior Application Support Specialist

    hace 2 semanas

    Heredia, Costa Rica DHL A tiempo completo

    **Senior Application Support Specialist** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenges and opportunities for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one...

  • Desktop Engineer

    hace 2 semanas

    Heredia, Costa Rica Moody's A tiempo completo

    Join the Workplace Services Desktop Engineering Team and you'll work at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location lines). Evaluate new technologies and develop departmental standard practices. Recognized as technical...

  • Gft Applications Support L3 Senior Analyst

    hace 3 días

    Heredia, Costa Rica Citi A tiempo completo

    **Team/Function Overview**: **Key Responsibilities** - We are searching for a highly motivated and enthusiastic person who will provide Level 3 support for Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution of medium to complex incidents, incident management and being passionate about taking part in...

  • Global Functions Technology

    hace 23 horas

    Heredia, Costa Rica Citi A tiempo completo

    This business-critical position as Application support Analyst is required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple...

  • Business Application Manager

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: **Application Strategy and Planning**: **Application Implementation**: **Application Maintenance and Support**: **Application Integration**: - Work with technical teams to design and implement integration solutions, ensuring data integrity and security. **User Training and Adoption**: **Vendor Management**: - Evaluate...

  • Support Operations Manager Ii, Defect Prevention

    hace 2 semanas

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of team management experience - 2+ years of experience as Group Manager leading and developing front-line managers. - Working experience with internal/external stakeholders, individual/team performance and escalation management. - C1 English proficiency (advanced). This is a full time, permanent, non - remote position based in Costa Rica and does...

  • Senior Application Security Engineer

    hace 6 días

    Heredia, Costa Rica BMA Group A tiempo completo

    **Job Title**: **Senior Application Security Engineer** **Job Category**: Professional **Department/Group**: Security Engineering **Position Type**: Full time **Location**: Remote, Costa Rica **Reports to**: Engineering Manager **Senior Application Security Engineer** **What you'll be doing** **Responsibilities**: - Collaborate with software...

  • Application Management Support

    hace 5 días

    Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 269769 We are currently seeking a Application Management Support to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Backups: Monitor and validate all backups steps: creation, storage, duration, etc. - Disk Space: Validate database space, research root cause if any...

  • Systems Engineer

    hace 2 semanas

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. Join the Workplace Services Desktop Engineering Team and you'll work at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location...

Application Process Support L3

hace 3 semanas

Heredia, Costa Rica NTT DATA A tiempo completo

**Req ID**:235499

We are currently seeking a Application Process Support L3 to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).

**Position overview**

**Position's General Duties and Tasks**:

- Incident Management - liaise with Data Support, SMI and TICM Teams to resolve process related issues
- Process Escalation - follow-up with client and control teams to ensure proper process workflow
- Work closely with onsite L3 Application Product Manager
- Backup for customer product manager and drive the product calls and testing touchpoint meetings.

**Qualifications**

**Must have Skills**:

- 6+ years working with service management with focus on Incident and Problem.
- Experience working on global projects.
- 3+ years of experience leading meetings and creating/updating minutes and follow up on actions.
- 3+ years of experience working on global projects following up on tasks and making sure they are complete.
- 2+ years working as product manager or supporting a product manager.
- Knowledge of working with Excel complex formulas.

**Nice to have, but not required**:

- Agile/scrum experience

**Education Requirements**
- Bachelor's degree or equivalent work experience

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.