Sr. Associate, Grocery Support, Grocery Retail Support

hace 2 semanas

Heredia Heredia CRI, Costa Rica Amazon A tiempo completo
The Ultra-Fast-Fresh Support team's primary role is to support the Amazon US Grocery Delivery business - and it's different verticals such as vendor, instock and marketing managers as well as distribution, selection and pricing teams in who are based in the US which have a direct impact on customer experience.

Depending on the vertical you support, you will have the opportunity contribute to one or more of the key processes within the team, such as (but not limited to):
- Improve sourceability and buyability of the Fresh and PrimeNow selection by analyzing drivers and resolving underlying issues
- Speed up selection onboarding processes by comparing intended selection attributes with source data base and coordinate new item setup
- Reduce defects during order process through audits
- Schedule marketing campaigns
- Monitor and execute price changes in systems in line with Retail seller of record recommendations
- Monitor a ticketing queue to comply with the Service Level Agreements (SLAs)

The individual is expected to perform these tasks through the implementation of Standard Operating Procedures and following the Quality Standard Guidelines of the team.

In your day-to-day job you will be required to:
- Demonstrate expertise in handling end-to-end processes and related tools in order to achieve business goals and ensure the given SLAs are met per quality standards
- Perform root cause analysis, researching for missing information, finding the main errors and solving them
- Monitor individual KPIs (productivity, quality, utilization, etc), create reports, escalate and dive deep on deviations
- Share knowledge and best practices with the team by email, shadowing sessions, workshops.

Interested? We want to hear from you Please indicate in your resume how you meet the basic and preferred qualifications listed below.

- B2 English proficiency or higher

- Experience in peer coaching, mentoring, and/or training, etc

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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