Sr. Tech Support Engineer

hace 5 días

Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
The Jr. Linux/System administrators support their clients through the tickets and phone.

**Responsibilities**:

- Working directly with our customers, provides timely responses and resolutions to Tier 1 customer support requests, ultimately resulting in high customer satisfaction.
- Performs diagnosis using documented procedures, troubleshooting techniques and approved tools to solve Tier 1 technical issues.
- Ensures that all support activity is logged with complete information into the ticketing tool and assigned with appropriate category and priority.
- Contribute quality content to our support knowledgebase.
- Collaborate with internal teams to provide tailored support solutions.
- Collaborate with key partners in the company.
- Makes moderate adjustments and proposes minor improvements to processes, systems, or products; innovates.
- Accountability

Skills and Experience:
**Basic Qualifications**:

- Technical degree or equivalent experience
- 4+ years of technical customer support experience, working directly with external customers
- Ability to communicate technical problems and issues succinctly and clearly
- In-depth knowledge of network protocols and standards (e.g. TCP, LDAP, DNS, SSH)
- Exceptional analytical & customer service skills

**Preferred Qualifications**:

- Experience and knowledge of administering Linux based systems and bash scripting
- Knowledge and experience of cloud-native services
- Performance monitoring

**Languages**:
Spanish: Fluent

English: B2

**Software and Programs**:
Jira, Office licensing, GCP accounts and/or AWS accounts, Active Directory, Antivirus, SolarWinds, Slack, Nagios, SQL knowledge

  • Sr Software Engineer .NET/azure

    hace 3 horas

    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **About the role**: At this role you will be a Sr. Software Engineer (.NET/Azure) who write code, participate in code reviews, evaluate SAST findings, and collaborate closely with other members of the larger Employer Services organization, to deliver high-quality software solutions to our clients and partners. The Sr. Software Engineer (.NET/Azure) will also...

  • Developer Support Engineer

    hace 3 horas

    Heredia, Costa Rica SYKES Costa Rica A tiempo completo

    **Objective**: **Hard skills**: - Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must). - Work experience directly with customers debugging code. (must) - Demonstrated ability to troubleshoot and triage complex, code-related technical issues (must). - Bachelor of Science degree in a Computer Science, Engineering, or related...

  • Sr. Technology Portfolio Analyst

    hace 5 días

    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    At Sysco we are driving digital transformation through our Recipe for Growth strategy, and we are dependent on the efficiency with which our Technology organization can deliver leading-edge products to achieve our goals. The Sr. Technology Portfolio Analyst is key to enabling efficient and effective ways of working across our transformational portfolios,...

  • Sr. Technology PMO Analyst

    hace 5 días

    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    At Sysco we are driving digital transformation through our Recipe for Growth strategy, and we are dependent on the efficiency with which our Technology organization can deliver leading-edge products to achieve our goals. The Sr. Technology PMO Analyst is key to enabling efficient and effective ways of working across our transformational portfolios, through...

  • Sr. Data Management Engineer

    hace 1 semana

    Heredia, Costa Rica Smarsh A tiempo completo

    **Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...

  • Engineer, Sr R&d

    hace 3 horas

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Engineer, Sr R&D**: - Remote Eligible: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Location(s)**: N/A; Ireland-Cork **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...

  • Sr. Workforce Strategy Analyst

    hace 5 días

    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    Sysco Technology is looking for a Sr. Workforce Strategy Analyst to join the Technology Talent Programs team. In this role, you will be working with leaders across the organization and with our human resources partners to identify the talent, skills, and competencies we need to support our Recipe for Growth strategy today and tomorrow. Your thoughtful...

  • Sr. Software Engineer for Cloudphysics Data Platform

    hace 5 días

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Sr. Software Engineer for CloudPhysics Data Platform This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Who We Are**: HPE Storage fosters ONE inclusive storage culture to accelerate innovation. It brings together the best of converged and hyperconverged architectures on a flexible platform with...

  • Sr Level Okta Ciam Developer

    hace 7 días

    Heredia, Costa Rica SGF Global A tiempo completo

    **Sr-Level Okta CIAM Developer** **Heredia, Costa Rica** SGF Global is looking for a Sr-Level Okta CIAM Developer, for IT enterprise in Heredia, Costa Rica. **Overview**: Sr-Level Okta CIAM Developer will be responsible for designing, implementing, and maintaining Okta Identity and Access Management (IAM) solutions to support our organization's CIAM...

  • Sr Level Okta Ciam Developer

    hace 5 días

    Heredia, Costa Rica SGF Global A tiempo completo

    **Sr-Level Okta CIAM Developer (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Sr-Level Okta CIAM Developer, for IT enterprise in Heredia, Costa Rica. **Overview**: Sr-Level Okta CIAM Developer will be responsible for designing, implementing, and maintaining Okta Identity and Access Management (IAM) solutions to support our organization's...