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Senior Enterprise Application
hace 3 semanas
The Application Support specialist needs to understand the Application in question (Billing in this case) which can be learned on the job, although the transferable skills are this support on another system.
**Knowledge**
- Customer management
- Order management
- E-commerce
- Financial systems
- SQL queries
- Creating reports
- Troubleshooting
**Responsibilities**:
- Work with business stakeholders to validate requirements and map to system functionality
- Work with technical teams and vendors to review the end-to-end solution proposed, and identify any localizations required
- Provide internal consultancy and billing expertise / best practices e.g. product/pricing configuration, billing account structure, standard interfaces, etc
- Develop and maintain effective working relationships with key business stakeholders
**Required**:
- Bachelor’s degree in Computer Science or related field or equivalent experience
- Hands-on experience with SQL to create queries and generate reports
- Strong verbal and written communication skills (English & Spanish) with the ability to communicate effectively with both business and technical individuals
- 3-5 years of experience in similar roles
- Self-starter able to work proactively and with mínimal supervision
- Team player with the ability to work in complex cross-functional and geographically diverse teams
**Desired**:
- Scrum / Agile methodologies.
- Previous exposure to Java or Oracle PL/SQL stored procedures
Ability to commute/relocate:
- Heredia, Provincia de Heredia: Reliably commute or planning to relocate before starting work (required)
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